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Providers with highest rating

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20,329 reviews

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14,162 reviews

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Trupanion

63,005 reviews

4.8

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Verified April 28, 2021

The ASPCA Pet Health Insurance has…

The ASPCA Pet Health Insurance has covered all the bases when it comes to Health insurance for pets and has done so with flying colors. It is perfect. Only way that the company could improve would be to have it free!!!! Perfect!!!!

Insurer: ASPCA

By: Vicki Brown

April 28, 2021

Don't want to reimburse you, then play stupid when you've already explained yourself/ submitted what they're asking for.

PetSecure continuously insists that I haven't submitted XYZ document(s), and therefore they can't process my claim, despite the fact I have already thoroughly explained that they already have all the documents I have; there are no additional documents, but no, apparently I'm just refusing to submit them. Apparently the explanation that my pet had only been to the vet once before, that we have record of, because the vet is expensive and not something you go rushing to do when you're tight on money, but when we decide to get insurance for him because we can afford it now, suddenly there's a problem... You had no problem taking my money though, isn't that funny. Don't get PetSecure if your cat isn't young and freshly adopted. If you don't have a box of paperwork to tell them what your cat's been doing from birth until now, they'll drag their feet to reimburse you what you're owed while insisting it's YOUR fault because YOU haven't submitted what they need. It seems like their customer service team is paid to be ignorant and act like they can't read, because people will give up and stop fighting if they play dumb enough.

Insurer: Petsecure

By: Olivia

Useful
Verified April 28, 2021

Easy and transparent process

Easy and transparent process

Insurer: ASPCA

By: customer

Verified April 28, 2021

Constant claim dodging.

We thought we were purchasing a top-tier insurance product, however, Trupanion has dodged every single claim we've submitted. Every one. The most recent was just insane. Our bully is one year and three months old and had a rash on his groin area. We took him to the vet and the vet said, "we can either do a whole range of scraping and tests, or we can give the dog XYZ medication which will likely clear it up". It did clear it up within days. Great. I paid the bill and submitted it to Trupanion and it was denied. Why? Well when we brought our puppy home from the breeder, he has a very slight ear infection. Our vet felt that being a bulldog, we should nip it in the bud and treat it. So, we gave Oliver XYZ medicine for a few days and it was fine. This claim was denied as well, by the way because he CONTRACTED the ear infection prior to our coverage beginning...ie, at the breeder at 8 weeks old. Trupanion has now declared that my dog had a pre-existing SKIN condition and that his INNER EAR and his GROIN are connected via HIS SKIN. so they won't cover ANYTHING that is connected to his SKIN for the REST OF HIS LIFE. We now have to have our Vet write some sort of document that basically says, "Dear Trupanion, while I have no idea what you are doing, but, the inner ear infection when he was a newborn and the rash on his junk over a year later are in no way connected and thank goodness I have a DVM so I can sort that out". I am so tired of scam companies like this who have beautiful marketing campaigns that lure you into the "we care about your pet" mush and then you are screwed when you try to use the product.

Insurer: Trupanion

By: Joe

Useful
Verified April 28, 2021

It’s a just in case we need it but we’re glad we have it

Honestly we had shopped around with our pet insurance and we liked this one the best as everything was broken down in to clear what was covered and what was not so we were well aware of what was included and we are happy knowing we have peace of mind that just in case something happened to our little guy we have insurance and also that we can take him to any vet that’s a huge plus and we have also an ease of submitting the claims we heard other stories at other companies who had made it extremely difficult to submit or didn’t honor the claim so we are glad overall that just in case we’re covered!!

Insurer: ASPCA

By: Kimberly

April 28, 2021

Shannon was courteous and helpful.

Shannon was courteous and helpful.

Insurer: Trupanion Canada

By:

Useful
April 28, 2021

Trupanion Testimonial

Trupanion has been wonderful. We recently experienced one of those unexpected veterinary emergencies with our 18 month old kitten. It was scary and stressful, but we could not have asked for better peace of mind and customer service than what we received from Trupanion.

Insurer: Trupanion Canada

By:

Useful
April 28, 2021

Excellent service

Very fast response with reimbursement

Insurer: Trupanion Canada

By:

Useful
April 28, 2021

Very straightforward - always dependable.

Very straightforward - always dependable.

Insurer: Trupanion Canada

By:

Useful
April 28, 2021

Very pleased

I am very pleased with AKC pet insurance. This is my first time having pet insurance. The whole staff is wonderful. They are so nice everytime I need help. Keep up with the excellent customer service!

Insurer: AKC

By:

Useful

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