216,984+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 216,984 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Kevin was knowledgeable and kind.
Kevin was knowledgeable and kind.
Insurer: Nationwide
By: customer
The refund was quick but I wish I had…
The refund was quick but I wish I had been reimbursed for more of my expenses.
Insurer: Spot
By: Nelda Lawrence
Smooth and fast claim process
Smooth and fast claim process
Insurer: MetLife
By: connie williams
Easiest and best coverage around
I’ve been a customer before there were a lot of options and before the cost of veterinary care was crazy, and I’m really glad I chose Nationwide early on. Many of the online platforms UX are the same, but don’t confuse that with excellent coverage like Nationwide. Nationwide offers more tiered options, quicker turnaround on reimbursements, and wellness coverage, which many other companies do not. I’ve periodically cross compared coverage and costs, and Nationwide far exceeds other companies. I haven’t used their free 24/7 online vet yet (thankfully), but it’s nice to know it’s there so I don’t have to sit in an ER for hours for less urgent issues. I have three dogs so it’s not inexpensive, but the wellness visits coverage covers 1/2 of my annual payments, and one emergency visit puts me at the same annual cost, plus peace of mind for any unexpected major medical costs. I’ve only had to call once regarding coverage and the costumer service rep was very nice, taking the time to go over the explanation of benefits. Overall, I give them a 5/5.
Insurer: Nationwide
By: alexis durlacher
The only thing you did that was wrong…
The only thing you did that was wrong was charge my mom twice for the same policy. We’ll be contacting you regarding this. Other than that it was a pretty easy process and great rates!!
Insurer: Sonnet
By: Dave Punga
Do not get coverage with them
Do not get coverage with them. My cat came home from the shelter with some sneezing I went to the vet and it was all good but that was before the policy period. However a month later he had some cough and there was nothing to do with the first time so embrace decided to rule in their own favor and say that was pre existing and I would have to wait a whole year to claim cough again. Totally stupid company, I do not recommend AT ALL. It’s absolutely ridiculous to claim that any sneeze and cough is now pre existent I would rather pay out of my pocket than pay money for a scam company on top of paying out of pocket bc you will have to do that anyways. I will be more than happy to call on Monday to cancel my policy. Go with spot insurance.
Insurer: Embrace
By: Gabrielle Da Silva
Be very careful
Be very careful with this pet insurance. My claim was denied because my cat showed symptoms (lethargy, fever) during the waiting period—even though there was no confirmed diagnosis at the time. They consider symptoms alone enough to classify a condition as pre-existing, which can exclude even diagnostic testing. I went through the full appeal process, including a letter from my veterinarian and a complaint to the Texas Department of Insurance, and the denial was still upheld based on policy language. Make sure you fully understand how waiting periods and pre-existing conditions are defined before choosing this policy.
Insurer: MetLife
By: Meg
I was very pleased with the amount that…
I was very pleased with the amount that was paid on my claims.
Insurer: Fetch
By: Darnell
Melody was very patience &…
Melody was very patience & knowledgeable. Made sure I understood my policy and took the time out to go over every detail. Her service is the reason why I decided not to cancel & added another pet policy.
Insurer: Nationwide
By: La’Kenya
After 15 years and 5 dogs you cancelled…
After 15 years and 5 dogs you cancelled my insurance, stating you no longer service my area. Ugh
Insurer: Nationwide
By: Jacquelyn Lady A Phelon