216,496+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 216,496 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Heartless
Fetch Pet Insurance (formerly petplan) is such a heartless pet insurance company. They have this "benefit" where they reimburse you for lose of pet. They've already taken over a week to approve the claim for my dog's euthanasia along with all of the claims leading up to it that documents the illness causing his death. Unlike other per insurances that can put 2 and 2 together, they want you to go print out another form to fill out all of that information again, including getting it stamped from the vet. I thought I was done dealing with going back to the vet. They really want you to peel that scab. Absolutely horrendous and insensitive considering they already have all of the information and proof they needed from the prior claims. I also had to call to explain that my pet was dead in order to cancel the plan. Other per insurances automatically cancel after they approve your final claim that documents euthanasia. Stay away!
Insurer: Fetch
By: doghair
My Koda
My dog Koda has had quite a bit of health issues the past few weeks and Pets Best has reimbursed me for 2 of the claims that I have submitted. Thank you Pets Best
Insurer: Pets Best
By: Joanne Lofthouse
I've had great customer service both on…
I've had great customer service both on the phone and via live chat. The associates have been understanding, caring and helpful. The claims have been processed quickly and the explanation of benefits have been clear.
Insurer: Embrace
By: Stacie Budewitz
I submitted my claim and it was…
I submitted my claim and it was processed quickly. I received my refund in a short time too.
Insurer: Fetch
By: Ronna
I called to find out some information…
I called to find out some information regarding one of my cats impending complicated dental surgery. Rep was very pleasant and offered some suggestions.
Insurer: Embrace
By: Eileen
Timely payment of invoices
Trupanion has been super quick on invoice payments, both directly to the vet and to me. This has been a lifesaver. Once I met the deductible, my coverage gave me the ability to make sure my pet was getting the best medical care, without the financial worry.
Insurer: Trupanion
By: Robin
I only wish I could customize annual…
I only wish I could customize annual limit
Insurer: MetLife
By: JB
Very simple to navigate through the…
Very simple to navigate through the process, thank you.
Insurer: MetLife
By: John Schneider
4+ Years with Pets Best—Easy, Reliable, and Worth It
I've had Pets Best insurance for about 4–5 years now, and my experience with them has been consistently positive. Thankfully, I've only needed to use the insurance a few times, but each time the process was smooth, straightforward, and stress-free. Submitting claims was easy, and their team was helpful and responsive whenever I had questions. Most importantly, I received reimbursement in a timely manner every time, which made a big difference during already stressful situations with my dog. It's reassuring to have a company that actually delivers when you need them. Based on my experience, I'd definitely recommend Pets Best to anyone looking for reliable pet insurance.