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Excellent Product and Customer Service
Besides having excellent pet insurance, Trupanion's customer service excels. My questions are handled promptly. My claims are reviewed and completed quickly. Pet insurance gives me peace of mind that I can always provide the best care for my pets.
Insurer: Trupanion
By: SydneyKW
Thank you Trupanion
I was devastated when I was giving the news that my JRT Rosco had been diagnosed with Lymphoma Cancer. I was extremely grateful to have insurance and was able to follow a treatment plan. Rosco went into remission for a few months he was doing amazing enjoying his life going for walks and visits. Unfortunately we lost the battle to Cancer. I only have great things to say about Trupanion the claims were submitted thru the online portal and within 48 hrs the funds were deposited back into my acct. The customer service staff were alway understanding and compassionate. When I called to inform a Trupanion that I had decided to let Rosco go as he was no longer in remission and I did not want to see him suffer The CSR informed me that the euthanasia would also be covered as this was due to the illness. Thank you Trupanion and you wonderful Team
Insurer: Trupanion Canada
By: Karen Horan
True professionals
I'm impressed with professionalism and follow up. Customer service have always been caring and attentive and followed up on my concerns on the spot or on same day. Congrats for a job well done. Very few companies now-a-days offer this level of service.
Insurer: Trupanion
By: Helen Fronimakis
Great service, quick response!
My claim was completed within 24 hours after submitting. I love the app! Just a quick pic of the invoice and they take it from there!
Insurer: Trupanion Canada
By: Tracey
So fast and simple and clear.
Piper was diagnosed with several mast cell tumours that had to be removed as soon as the veterinarian could get her in for the best result. We chatted with a customer service rep online and she walked us through eligibility, the forms, pre-approval and all the steps needed. Once preapproval was complete, which took no time at all, we were also informed of the steps once the actual surgery was done. We took Piper home on Monday, the day of surgery, submitted our claim on Tuesday and less that 24 hours later, the payment was approved and headed to us. I wish all insurance companies were as clear, quick and responsive. We still have results to receive and hopefully no further treatment or surgery, but are thankful for the respect, care and attention we received. It is not easy to watch your loved pet go through difficult times, pain and discomfort, but at least this process was painless and provided exactly what was expected from this first claim. We have been policyholders for 6 years and have not needed anything. You never really want to need the service, but when you do, it's good to know that Trupanion was there.
Insurer: Trupanion
By: Mara
Trupanion always comes through
Trupanion has been my insurer for some 12 years. They have always come through. I know their policies and what is covered and they have never strayed. Thank you for peace of mind.
Insurer: Trupanion
By: Cindy Tulpa
Very affordable rates for competitive…
Very affordable rates for competitive coverage. I even got a welcome call. On top of that, a portion of your payments goes to the ASPCA shelters.
Insurer: ASPCA
By: Jonathan Bentley
ASPCA and Reps
I recently lost my dog and I had to cancel her insurance. It didn't start until a few weeks out so I sent ASPCA an email asking what the policy was for the loss of a pet. It took them about four days to get back to me. One of the representatives of ASPCA Pet Insurance called me and said they cancelled my pets insurance and issued me a refund. They were so understanding and so very kind. I highly recommend ASPCA Pet Insurance. Thank you, ASPCA, for your kind and encouraging words in a difficult time.
Insurer: ASPCA
By: A. Reyes
My poor baby had a medical emergency
My poor baby had a medical emergency! I could not be happier with Trupanion. I was literally having a panic attack, as I have issues with anxiety and PTSD. The amazing staff helped me navigate the situation and get my claim in. My dog is literally my support animal, so if something goes wrong with him, I can’t always cope. This company is so compassionate and helpful. I will literally be recommending Trupanion to all my clients (I’m a massage therapist) and dog owners that I know. My dog would not be alive if it wasn’t for them. I will also be getting a even better policy for my best friend through them. I can’t thank them enough.
Insurer: Trupanion
By: Rebecca Moorman
Called to ask about insurance…
Called to ask about insurance experience and thought the agent was professional, courteous and knowledgeable. Response was quick and the result of my question actually occurred the next day. (Direct deposit of a claim which was approved in 3 prior.
Insurer: Trupanion
By: Ed S