225,054+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 225,054 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Metlife Scam
First, customer service is horrendous. No one is actually able to help with anything even on a supervisory level. Answer is always we will get back to you and no one ever does prompting multiple calls with long wait times for the same issue. Second and most importantly, claims are attributed to preexisting problems when not appropriate. Example my dog has hx of vaginitis (preexisting) and was recently treated for a urinary tract infection requiring antibiotics and several bladder sonograms, Claim denied due to previous dx of vaginitis !!!??? I happen to be a medical professional and am well aware they have nothing to do with each other. Just a way for Metlife to deny payment. I was told I could appeal. This is my first claim and therefore I canceled completely. I do not have the time or energy to fight with anyone especially given your poor customer service. I will continue to post negative comments everywhere I can about your product. Disgraceful sham
Insurer: MetLife
By: Linda Bulger
Easy to claim and easy response
Easy to send in a claim online and a quick response for the claim
Insurer: Spot
By: John Adams
I have with Trupanion since 2014 when…
I have with Trupanion since 2014 when my pet had 3 months. The claim process is easy and payment is the excellent, I am grateful also with customer services always available to resolve any doubt about coverage. They are care about my pet health.
Insurer: Trupanion
By: Gladys
Quick and easy
Quick and easy. MetLife came highly recommended.
Insurer: MetLife
By: Yvonne Ramirez
My poor dog had get emergency vet visit…
My poor dog had get emergency vet visit we thought the insurance but every step im the way they were being difficult we submitted all documents from vet and keep deny because "its new vet" like what we submitted the old vet documents but you need documents from his new vet plus a year form them but that his new vet his record will show that day he visits so their agents would deny those documents even though myself and the vets submitted them. Going file a complaint to Department of Insurance about this process. Horrible customer service
Insurer: Pets Best
By: Luis
Amazing.and thanks for your help 💕
Amazing.and thanks for your help 💕
Insurer: Sonnet
By: Van Tuan Nguyen
I was able to side by side comparisons…for Marcus
I was able to side by side comparisons so that I could make a better-informed decision for my fur baby.
Insurer: MetLife
By: Kenyatta L
Ease of use
Ease of use, took care of everything upfront
Insurer: Trupanion
By: Anup Pillai
When working with customer service
When working with customer service, specifically Justin Worthington he was patient, kind, and answered all my questions in full detail. He explained all the coverages in depth, and really focused on what was best no only for the bread I was taking home but for my pocket as well. A true balance. He went over the claim process, annual coverage in depth, and how best to get routine coverage which was very important.
Insurer: Fetch
By: nicolep.com
Tests and Procedures with Less Stress
When my girl was found to have elevated liver enzymes during lab work that was not expected- I was stressed about what would need to be done. My veterinarians have been able to continue testing and recently perform a biopsy to move forward to determine next steps and treatment options. PetsBest has processed my claims quickly and accurately resulting in less stress to me for the financial impact. Having the insurance with a trusted company is a benefit I cannot imagine not having. "