224,256+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,256 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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10 out of 10
My claim was processed quickly and my customer service experience was a 10 out of 10.
Insurer: MetLife
By: Erma
In my experience
In my experience, the claims process with Pets Best has been slow and frustrating. They state that they respond to emails within 72 hours, but I have often waited several weeks for a reply. I have also been asked to provide additional documentation after submitting the information I already had available, which made the claims process feel unnecessarily complicated. Communication has been another challenge. Some of my emails were not answered, and I did not receive reminders before a claim was closed. When claims were denied, the explanations did not clearly identify the specific reason for the denial or what additional information might support an appeal. For my family, the process has required more time and follow-up than I expected. I have only one dog, and managing the claims has still been a significant administrative burden. Based on my experience, I would have difficulty recommending Pets Best to others looking for a straightforward claims process.
Insurer: Pets Best
By: AN
Great experience
I never had pet insurance before and I thought the process of submitting a claim would be pretty intense, but instead I found this to be straightforward and very easy. My claim was processed quickly with no issue. I’m very satisfied with SPOT and I would definitely recommend to anyone.
Insurer: Spot
By: Maria Jones
Last year I lost my job and had to…
Last year I lost my job and had to leave MetLife Pet insurance. When I was ready to obtain Pet insurance again, I shopped around with ALL pet insurance options, and came back to MetLife Pet; they are the most reasonable for what you get, SUPER FAST reimbursement and just a wonderful team! I know I made the right decision.
Insurer: MetLife
By: Amy Stewart
I have claim that is now 7 months…
I have claim that is now 7 months waiting and haven’t been reimbursed! From end of the year last year. First time I sent wrong paperwork 2nd time was only half the information well 3rd time I sent the rest needed and still no Mentioning about it in portal.
Insurer: MetLife
By: Michelle B
Easy
Easy, with clear info. Very affordable.
Insurer: Nationwide
By: customer
claim was processed so fast.
I couldn't believe how quickly my claim was processed. I think it was less than a week and I had my money. They sent the money directly to my CareCredit account because that's what I requested. I'm so impressed!
Insurer: Pets Best
By: terri
Paid very quickly
Paid very quickly. Highly appreciated.
Insurer: MetLife
By: Sereniti
MetLife has been fantastic
MetLife has been fantastic. Every time I submit my pet’s receipts, the reimbursement shows up within 24 hours. It’s fast, easy, and gives me real peace of mind.
Insurer: MetLife
By: JR
I hope is best insurance for my pet.
I hope is best insurance for my pet.
Insurer: MetLife
By: Bossman Degas