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I submitted my last claim and it took a…
I submitted my last claim and it took a full month to receive reimbursement. No excuse for slow processing. Hire more people or offer discounts for such slow service. I’m pretty sure I’d be dropped if my premium was a month late. A week to 10 days should be maximum turn around on straightforward claims. I’d switch companies in a heartbeat if my dog didn’t have what most companies would now consider a preexisting condition. He’s a doodle and has had several ear infections. It’s common to the breed and no other company will cover him for that now.
Insurer: Pets Best
By: Brenda Chandler
Great everything
Everything has been almost perfect. I have Trupanion for 10 years, and only now I am able to test its quality. Trupanion as been awesome on all expects, quick and easy to process the claims. I would only recommend that Trupanion could do a better job explaining why the claim was not fully covered.
Insurer: Trupanion
By: Paulo
Professional
So far it's been okay on ur guys end of it this last time they kinda act like I suppose to fill the claim but I told them no no no trupanion is the reason why I pick them out of all the pet insurance they told me jus have the hosiptal put the claim through all I do is sit bk and have a piece of mine and that's wat im going to do they look at me and said well ms.walker I will fill the vlaim out I need his policy number I said no problem cus thats all I'm going to do they call me up apologize and they took it from the Go Trupanion!!!!!
Insurer: Trupanion
By: Deidra
Trupanion saved our dog's life!
Trupanion has saved our dog's life. He recently had emergency surgery with multiple complications, one of which involved needing a second emergency surgery. He has been in and out of the ER for the past month and still requires follow up care from an internal medicine specialist. His care started with our primary veterinarian, then over to our local ER, and then to a different ER that had the specific specialist he needed. Trupanion has paid EXACTLY what they said they would pay when I purchased the policy. The deductible was paid for the initial visit with our primary vet and then never charged again. They covered everything except the exam fees, a portion of the cost of prescription food, and our 10% portion of payments. They preapproved costs within a couple hours, approved final payments within minutes, and for those fees that were not direct billed, they reimbursed us within 48 hours (direct deposit into our account). I purchased the policy not 100% sold that I wanted to keep it, we were going to try it for a year and then likely cancel. We are going into our third policy year and purchasing the policy was the best decision we could've made. The value of being able to make critical care decisions based on the medicine and not have to be focused on the financial aspect was immeasurable. This type of insurance (illness and injury) is the type of thing you purchase hoping you will never need to use it. Some will say you are better off putting money in a savings account, and that may be true for many families, but the costs for our dog's care for this incident alone has been $30k+, that's a lot of money to be putting in a savings account for possible pet care needs. For me, I will gladly continue paying our monthly bill, with prayers that I never need to use it again.
Insurer: Trupanion
By: Christina Mallard
They do a great job communicating…
They do a great job communicating and good price. The one thing I’d change is how long it takes to process a claim. It can take quite awhile.
Insurer: Pets Best
By: Carla Schmidt
one less thing to worry about
You never count on a pet getting a chronic illness. When they do you want them to get every possible care so they can lead a happy life. This would be extremely difficult without Trupanion. Hospital stays are extremely expensive. We had a reimbursement within 24 hours. Thank You! And Charlotte thanks you!
Insurer: Trupanion Canada
By: Kelley
Trupanion has always been there for my pets.
Trupanion has always been there for my pets. Fast service, easy to understand plan, and easily accessible by phone if I have questions.
Insurer: Trupanion Canada
By:
Trupanion seems to be a reasonable company to deal with.
Trupanion seems to be a reasonable company to deal with. I am somewhat apprehensive about just what exactly is covered for Bella. It appears to me that unless Bella is the very unfortunate victim of an accident or catastrophe, I will be paying $31.05 /year or $370.60/year for just in case. The likelyhood of ever being in a position to file a claim worthy of the thousands of dollars I will have paid to the company by then are slim to none. I may be just as well off saving the premium in a bank account and earn the interest for myself. By the time a situation presents itself that I need a substantial amount of money, I will have saved more than enough to cover the bill and not have to ask for the company's help only to be refused over some technicality.
Insurer: Trupanion Canada
By:
Fast, easy and efficient
Very easy claims process, fast and efficient!
Insurer: Trupanion Canada
By:
Your help was great and very easy.
Your help was great and very easy. Super polite lady
Insurer: Trupanion Canada
By: