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Avoid Trupanion
Absolutely disgusting that they are denying my dogs claim that he had a hot spot due to pre-existing conditions that are not related. We recently had a massive heatwave in the northwest, record breaking temps in our area, and my vets office was seeing more and more dogs coming in with hotspots due to excessive heat and moisture trapping. My pup during this heat wave developed a hot spot, we took him to the vet and he had to be sedated and given a round of antibiotics, animax and steroids. Trupanion says that because my dog has had hot spots before and they seems to confused conjunctivitis with a hot spot even though that was an eye related issue m. They say that they cannot do this claim because he has “allergies”. When i talked to the rep she argued with me about how my dog breed is prone to allergies when my vets progressional opinion shows that my dog DOES NOT have allergies. My vet has ruled out allergies that my dog has and was clear that this was due to the excessive heat and trapped moisture with us trying to keep our dog cool. A 450 dollar vet visit is not being applied to my deductible nor am I being reimbursed. This is absolutely ridiculous to ASSUME my dog has allergies when there is ZERO indication that my dog has allergies in his medical files. I switched to Trupanion because of their rave reviews and ease of billing since my vet has direct pay but thinking I should’ve stayed with Nationwide if everytime I take my dog to the vet they are going to say it’s a pre existing condition. Now I am left with filing an appeal and asking my vet to write a letter which is an astronomical waste of time. The hotspot developed during my coverage and that’s what matters. If my dog was diagnosed with allergies then that’s different but nothing on his record shows that. Having looked through their reviews it’s clear this is a pattern of behavior. I think I’ll switch back to nationwide.
Insurer: Trupanion
By: Meykia Smith
Poor Customer Service
Extremely disappointed in how difficult it is to get any updates on a claim. I submitted three claims within two weeks of each other and waited over a month before any of them were processed. I tried calling and web chatting Pets Best on numerous occasions and could not get in touch with a single live person (after sitting on hold for 30+ mins).
Insurer: Pets Best
By: Marissa Daluise
Awesome
Always great coverage been with Trupanion for 12 plus years
Insurer: Trupanion
By: Kathryn
I always receive excellent customer service with Trupanion; their staff is knowledgeable and they truly care.
I always receive excellent customer service with Trupanion; their staff is knowledgeable and they truly care. I feel my pet has a sense of medical security with Trupanion that beats any competitors. I always recommend this insurance company to friends and family that want to add an addition to their home.
Insurer: Trupanion
By:
Great service
Very pleasant and easy process
Insurer: Trupanion
By:
Sign up easy
Very simple to sign up with
Insurer: Trupanion
By:
Because nothing is ever too much trouble in any of my communications with the trupanion staff.
Because nothing is ever too much trouble in any of my communications with the trupanion staff. Any claims are resolved very swiftly
Insurer: Trupanion Canada
By:
I asked for a manager to call me in April. Have not heard back
So disappointed. Still waiting to hear back from your company regarding questions I have had since April. Will be canceling soon, if I do not hear back from someone this week. Kristie Reilly 9347) 200-2075
Insurer: Pets Best
By: Kristie
For those skeptical of pet insurance...
A little more than three years ago, when I got my Australian Cattle Dog, I was skeptical of the need for pet insurance. Cattle Dogs are generally healthy in the long term, my thought. I got Mojave to be a trail dog, as I hike approximately 120 miles a month. After thinking it through, I realized that given the miles Mojave would be covering, the odds of an orthopedic or paw injury was above average. So I decided to get Healthy Paws Insurance. For the first 3 years, we had no issues. I thought of my pet insurance as I do of my car insurance... A 'necessary evil'. No offense Healthy Paws! But in April of this year, Mojave injured a rear paw. It has resulted in Veterinary care to this day. (he is well on the mend now) Thank goodness for my Healthy Paws insurance! His treatments were very costly, and Healthy Paws was there for me. Not only that, filing a claim and getting reimbursed, couldn't be easier. If you have, or are about to get a pup, get insurance! You never know when something will happen, You'll be bummed out if you need it but don't have it. Thank you Healthy Paws!!!
Insurer: Healthy Paws
By: Matthew Sawelson
Best Coverage, Best Customer Experience, Best Pet Insurer
Don't think twice about insuring your pet with Trupanion. They are the best company to deal with. Our dog Niko has a heart condition and because of Trupanion and their support, we've been able to provide him with the best medical care and medicine to prolong his life. They pay claims on line within days. On my last claim I had my money in my bank account in 2 days! The most impressive thing about Trupanion is that they really care about my pets. They treat them like their own. They have the best customer experience of any company I've ever dealt with. I will never leave them. They are like family.
Insurer: Trupanion Canada
By: Bruno P