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Fast and helpful
Quickly paid the claim straight to the vet. Always great on the phone with straight forward answers
Insurer: Trupanion
By: Brian and Nan Bowers
Peace of Mind
When adding Claude to my family, I knew that I would be getting medical insurance for him. It is the best decision ever. Just knowing that I never have to worry if he gets sick or has a major health problem down the road. It gives complete peace of mind knowing I can give him all he needs.
Insurer: Healthy Paws
By: Diane
Great Insurance and Great Customer Service
Best Customer Service and Insurance!
Insurer: AKC
By: Michael
Stay Away... FAR away
Bad experience all around. I signed up in February; we are now in March and I am still receiving the "we need more information" emails. The first issue came up when the expressed that they needed all previous medical history. My dog is adopted; so I only have the medical history since she has been with me. I sent them everything I had for her but they were having trouble getting info from one vet. They explicitly told me that that was the last piece of information they needed and then they would be able to begin the underwriting. After a number of back and forth with both the vet and customer service I was able to get that info from the vet to them. As soon as that was submitted I received yet another "we need more information" email. I emailed them saying "this is ridiculous, please cancel my plan and refund me everything I have paid up until this point." I believe this ask is fair due to the fact that her coverage was never active since the underwriting was never completed. I got yet another automated reply saying "your pets coverage was active from Feb until July and you are not owed anything. Additionally; you are not assigned a dedicated account manager so every time you call in or email you are talking to someone new; someone who knows nothing about your account. I only signed up with this account because my company started promoting "hub" and they were a vendor listed in hub. Not only am I leaving this review; but I am escalating this to hub as well. Stay away from this company, far, far away. RUN don't walk. I wish I would have read all the reviews before I had signed up.
Insurer: Pets Plus Us
By: Nicole
Trupanion was there when we needed them
Peanut needed an urgent surgery to remove his gallbladder. It was very scary for us, given his age of 15. Peanut did really well and is now recovering at home, after several days in the hospital. The surgery was quite expensive but Trupanion upheld their promise. This provided us with peace of mind and we are very grateful.
Insurer: Trupanion
By: Colleen
I have had this insurance for 8 years
I have had this insurance for 8 years, since my dog was 12 weeks old. She is 8 yrs old now. Healthy Paws just increased our payment from $95 to $143 per month. A 45% increase. We hardly used this insurance. Bad customer service.
Insurer: Healthy Paws
By: Catie
We have had trupanion since Marty was a…
We have had trupanion since Marty was a puppy 8 years ago. They have exceeded our expectations re coverage and payment. Marty has had several surgeries and they have supported him each time
Insurer: Trupanion
By: Maureen
Don't bother
Don't bother. They act like they care but really don't. Everything is a preexisting condition to these folks and won't pay out a dime. We've had much better experiences with other pet insurance.
Insurer: Embrace
By: Dog dad
Stephanie made it real easy to…
Stephanie made it real easy to transition. She is awsome!!!!!!!
Insurer: Prudent Pet
By: Maria R.
Trupanion was amazing to us when Our…
Trupanion was amazing to us when Our Yorkie was so very sick for 2 years. Very supportive 💞❤️
Insurer: Trupanion Canada
By: Jamey Brecht