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Gloria was very clear & patience
Gloria was very clear & patience
Insurer: Trupanion
By:
Great customer service.
Great customer service.
Insurer: Trupanion
By:
Haven’t really had to experience much with this company so I’m not sure what I think yet
Haven’t really had to experience much with this company so I’m not sure what I think yet
Insurer: Trupanion
By:
helped out quickly and was exactly what I needed
helped out quickly and was exactly what I needed
Insurer: Trupanion
By:
Fast and efficient.
I find Trupanion to be fast and efficient in response to claims.
Insurer: Trupanion
By:
Good experience.
I have not had experience as of yet. The representative was extremely knowledgeable. Just wish $$$ was less for regular check ups. Also I think the activation fee should have been waived since I was already enrolled in a 3 month trial.
Insurer: Trupanion
By:
I have phoned Trupanion three times today in the space of 15 minutes from Australia.
I have phoned Trupanion three times today in the space of 15 minutes from Australia. Each time the line dropped out. I could not read the PDF attachments sent to me about my claim, through the member portal. Why? Docs were garbled/illegible. I needed to chase-up/phone T to email these unreadable docs. Additionally, this online claim submitted through the T member portal was lost and unable to be located in the system, despite confirmation from Trupanion the claim was received, stating "Our claims team will be in touch as soon as we've opened your claim", which never eventuated. My experience to-date has been unduly stressful and extremely time-consuming, in what appears to be three counts of inefficiency and/or system failures.
Insurer: Trupanion
By:
Quick response.
I like how now the Vet's office can send in the paperwork electronically and I receive a response from Trupanion on my phone within minutes. I like that.
Insurer: Trupanion
By:
Caring Service During a Difficult Day
It was a very difficult day when my pet had to be put to sleep but your customer service representative was very understanding when I logged in to end the policy for my deceased pet. She handled the situation with care and compassion and alerted me that I could claim a small reimbursement for the compassionate euthanasia (after my deductible was met).
Insurer: Trupanion
By: