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2nd claim
This is my 2nd claim within a month of my 1st claim for a follow-up visit for Rosie’s pancreatitis. This claim was paid quicker because they had all the past history from the vet. I am very pleased with this company and the way they review the claims and pay according to my contract. If you are thinking about pet insurance you want go wrong with this company.
Insurer: Pumpkin
By: Linda
Very easy to understand policy and use.
Very easy to understand policy and use.
Insurer: MetLife
By: 508Customer
Stay Away from Pets Plus Us Canada
I was a loyal customer for six years, keeping up with all premiums on time. My dog had no prior accidents or illnesses—until recently, when she began showing symptoms of a possible back injury. Despite that, Pets Plus Us denied coverage for all diagnostic tests, to exclude illness and now needs a MRI, simply because no vet report explicitly used the word “accident.” All attempts to determine what was wrong were rejected, even though vets clearly suspected a back trauma.
Insurer: Pets Plus Us
By: Jody
Me
I do not like that you expect a receipt. Get it from the provider
Great experience so far
"I recently signed my new puppy up for pets best because I was previously using Odie for my cat and I have had nothing but horrible experiences with them. They have poor communication and their claims take months unless you email with a complaint, then they expedite it. I have had such an amazing experience with my first claim for my puppy that I've now added my cat on too, and plan on cancelling Odie. I received communication before my claim was processed letting me know that there may be a delay in processing, but it only took about 2-3 weeks for them to process.
Pet Claim
I am very satisfied with PetsBest for the great plans that they have and for the convenient and ease of filing and receiving payment for claims. Their system is very easy to navigate, and I have been able to do all of my transactions on line.
Trupanion self diagnosed my dog with a nonexistent condition
If I could have given a zero I would have. I have never done pet insurance in the past so I was willing but skeptical to try the 30day trial from trupanion offered through my vet. My dog is 6months old and in perfect health. In my first visit with my vet, I mentioned to the vet tech I would like the vet to take a look at his skin and ensure there were no allergies or illnesses of any concern since he scratches more often than my previous pup did. My vet gave him the all clear with no issues or concerns whatsoever. Upon his 2nd visit 2 weeks later for another round of vaccines the vet notice he had the start of an ear infection, giving him medication and ultimately submitting the claim to trupanion. I received an email notifying me the claim was denied due to "a preexisting condition". When I contacted trupanion they stated that the vet tech records stated my concern of itching and therefore my dog has allergies which is preexisting to the insurance. I informed them he has not been diagnosed with any kind of allergies and an inquiry to my vet shouldn't allow them to self diagnose my dog with an illness they feel he has. I informed my vet regarding the issue and they created an addendum stating my dog had no allergies nor any signs of allergies and he is in perfect health. They than recommended I appeal the decision. I spoke with a new agent who stated they don't accept addendums. She also stated they don't diagnose diseases or illness. Seeing how my vet never diagnosed nor mentioned the possibility of allergies to me or in his notes, trupanion took it upon themselves to label him as having allergies to get out of paying anything that can "fall under the umbrella of allergies". This seems to do with anything that can cause a dog to have an itch. I am grateful this occurred during the 30 days trial, but am very discouraged from pet insurance as a whole.
Insurer: Trupanion
By: Morgan Seidler
Costly Poor Coverage
I cannot say enough negative about Trupanion. They will find any excuse not to pay a claim (and I don't make many). Dog had an ear infection and they refused to pay because they said that he had a prior record of allergies. Putting aside that the allergies to which they refer turned out to be a behavioral issue and not allergies the doctor said this was no an allergy. On medicine if I buy it CHEAPER from the doctor's online pharmacy they will not pay the shipping charge which when combined with the costs of the medicine is less than buyi9ng it from the office. Yet they prefer to pay the higher amount. They blame the DVM for their slow processing of claims. I was with Pet Plan for 10 years and they were flawless but they no longer are seemingly around. I have to imagine that most of the other underwriters are better than Trupanion. Steer clear of Trupanion.
Insurer: Trupanion
By: Robert
MetLife is amazing
MetLife is amazing! Always excellent customer service. The app is easy to use and claims are handled quickly. I will always carry a pet insurance policy through MetLife moving forward.
Insurer: MetLife
By: Susan Barker
I have had this insurance since I'm got my dog
I haven't had any problems with this insurance
Insurer: MetLife
By: Anita Brown