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Healthy Paws Took My Money for 6 Years and Abandoned My Cat When He Needed Care
I insured my cat Simba with Healthy Paws since he was 4 months old. When he developed IBS at age 1, everything fell apart. Healthy Paws refused to cover any of his prescription food — even though regular food triggers his symptoms and makes him sick. They also denied exam fees and lab work, claiming they were “routine,” even though every visit was for IBS flare-ups. For six years, they kept raising my premium while denying almost everything that mattered. I paid responsibly. I followed the policy. His vet documented medical necessity. And Healthy Paws still found excuses to deny care. I finally cancelled because the insurance became useless and expensive. I don’t expect anything from them now — I just want other pet owners to know how miserable this company is to deal with if your pet develops a chronic condition.
Insurer: Healthy Paws
By: Zoe Zhang
Wonderful company with good customer…
Wonderful company with good customer service
Insurer: Healthy Paws
By: AMK
Disappointing
After being a client for 7 yrs with 4 pet insurance policies, Healthy Paws denied my claim submission due to being 2 days late in uploading the documents. I understand the 90 day policy but hoped being a client who always paid on time would have earned us a little grace. They offer none. Extremely disappointed that in these difficult economic times no consideration is taken whatsoever. Approving the claim would have resulted in a reimbursement of around $135. Nothing to a large insurance company but everything to a person that rescues, TNR's, feeds dumped & feral animals and pays for medical care or euthanasia out of their own pocket. Shame on me for thinking they have the best interest of my pets at heart.
Insurer: Healthy Paws
By: Meredith
Really easy to do
Really easy to do, manageable and good options. It was helpful to have an employee discount applied.
Insurer: MetLife
By: Oscar Mejia Rivas
Easy Peasy Lemon Squeezy
I wish human insurance was this easy!!!!
Insurer: Trupanion
By: Ashley
Service was fast
Service was fast, received the refund in about a week. Very easy to complete claim
Insurer: MetLife
By: Miriam Soto
Love the pet plan
I really want insurance for my pet. Met life insurance is great to go through
Insurer: MetLife
By: Chanda Vin
Knowledgable team
Knowledgable people, efficient service
Insurer: Figo
By: customer