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User friendly app
User friendly app, always quick with claims.
Insurer: Spot
By: Trina Lite
Premium doubled
My labradoodle is 7 1/2 yrs old. And his premium doubled in price from last year to this year. Not very happy. Called Embrace and explained to them that this is a lot. They said because claims by everyone is being filed that we all take the hit. Not right. My other labradoodle uses another company. Premium is cheaper and her coverage is better than my dog on Embrace. There should be rules or laws about taking pet owners to the cleaners because others are filing claims. Why should I pay because of that. Won’t use them for any other pet because of this reason.
Insurer: Embrace
By: Elizabeth Silva
Pumpkin is the best insurance
Pumpkin is the best insurance. Fast, fair and no pet should be without it.
Insurer: Pumpkin
By: DV
Five Stars for Bobby
Bobby was fantastic. Insurance can be confusing and he helped clarify all of my confusion and questions. I feel confident I received the coverage I needed.
Insurer: Prudent Pet
By: alexsolarskigmail.com
Was not provided appeal method when I first asked
WhIle Embrace in general has been a decent insurance, a recent interaction has lowered my opinion. I was disputing the lack of coverage for a medical test. It was argued that the test was not covered due to pre-existing. However, the test in question can be used for several conditions, not just the one they are not covering. The agent continued to argue with me that it was not covered because of the pre-existing condition. I even asked if it would help if my vet provided more details as to why the test was run. The agent just continued to argue with me. Several emails later, he FINALLY offered a way to appeal. That offer should have been made when I first asked about providing additional information. Very poor interaction and bad customer service. Not what I have come to expect for Embrace.
Insurer: Embrace
By: MCE
The claims process is super easy to…
The claims process is super easy to complete. It is so easy, that my wife has entrusted this process to me and me alone. Thanks Embrace...I think. lol
Insurer: Embrace
By: Eric Hanson
All our submissions get paid promptly…
All our submissions get paid promptly and with no hassle. Timely emails notify us about submission progress. Our older cat has had numerous high vet bills this year (in the $1000s) yet insurance pays with no issues.
Insurer: MetLife
By: Geoff Goldberg
Met Life is great
Met Life is great! Once claims are submitted, they’re reviewed and reimbursement is made promptly. And,they ppay a lot more than the previous pet insurance company we had.
Insurer: MetLife
By: A very satisfied customer
So Glad I Purchased Coverage
I was uncertain if this was a good value for me, until I needed to use the insurance for my pets. I soon realized having the accident/illness coverage was one of the best things I could do for them.
Insurer: Spot
By: Ann B