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Pet parents across the U.S. and Canada have left over 208,625 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Very easy and self explanatory
Very easy and self explanatory
Insurer: MetLife
By: Kira Purizhansky
Healthy Paws Pet Insurance: A lifesaver
Healthy Paws Pet Insurance has been a lifeline for me and my two American Cocker Spaniels. Both dogs have ongoing dermatology and allergy issues, and Healthy Paws has been there every single time we needed support. The claims process is effortless — I submit through the app, and the money is deposited straight into my account within days. Their turnaround time is excellent, and every claim I’ve made has been processed accurately and fairly. Beyond the logistics, what truly stands out is their compassion. The team clearly cares about pets and their people. I’ve always felt supported and understood, and that means the world when you’re managing long-term health care for your animals. Healthy Paws gives me the confidence that my dogs will always have the care they need. I wholeheartedly recommend them to any pet parent.
Insurer: Healthy Paws
By: Jo-Anne
Impressed with Met Life
Very quick processing of claims and payout. I highly recommend Met Life for your pet insurance needs!
Insurer: MetLife
By: Michael Hawk
Great customer service
Very easy and efficient way to submit claims online.
Insurer: Pumpkin
By: Jaqi
Extremely satisfied
I’ve been using Met Life for my cat’s coverage, and I’m genuinely impressed. The claims process has been consistently fast—each time I’ve submitted a claim, I’ve received updates and reimbursements much quicker than expected. It’s reassuring to know that when my cat needs care, the support is prompt and reliable. The website is also a standout feature. It’s incredibly user-friendly, making it easy to file claims, check coverage details, and track reimbursements. I appreciate how intuitive the layout is—no digging around for information or getting lost in confusing menus. Overall, I’m very satisfied with the service. It’s efficient, accessible, and gives me peace of mind knowing my cat is well protected.
Insurer: MetLife
By: NDT
Customer Service
I’ve been trying to contact them and accessing their website for over a week. Nothing. Keep getting bounced back to log in screen. Tried calling no answer. On face book stated they are doing updated maintence. Taking over a week? Piss poor. Can’t even answer the phone when you call? There is NO quality customer service here. Will be looking for new insurance company for my dog. Will ask my vet who they recommend.
Insurer: Pets Best
By: Laura
Smooth claim process
I was very pleased with how smoothly the claim process went. I'm about a week, I had the money in my account!
Insurer: Spot
By: Jennifer Stephenson Williams
It takes some time to process the…
It takes some time to process the claims. That’s my only concern. Otherwise Spot has literally been a lifesaver for my sweet puppy.
Insurer: Spot
By: Heidi
Peace of mind
Having Pumpkin Insurance is very helpful, knowing that most of my cats appointments are covered. The cost of everything is going up, and it’s nice to know I have a cushion, in case my cat needs more than a checkup!
Insurer: Pumpkin
By: Patricia