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User friendly form
Thank you for designing a user friendly insurance form. The whole experience was smooth and directions extremely well written.
Insurer: Embrace
By: SSheridan
RUN from Pets Best
RUN from Pets Best. They get you in and once you submit claims they just keep sending you premium increases till you leave. I started out sooo happy with them and had premium of $56/month for both my dogs, then one dog got sick and needed care. They proceeded to increase my premium by double! Now only a few months later, I just got another notice that they increased my premium by another $72 /mo. So - in a matter of one year, they went from $56 to $176/mo for the exact same policy! They claim increases never happen as a result of claims. RUN
Insurer: Pets Best
By: Jessica Herr
Well… WOW!!!!!
I am completely blown away by my experience with pumpkin, the customer service is superb and my claims have been handled so fast!!! The first one which usually takes the longer was actually only 10 calendar days and the two after that less than 24 hours!!! I couldn’t believe it… I added the doctors notes, which was just a phone call and they emailed them… I think that may have helped, but never did I expect such fast process!! I am telling every pet owner I know that they should have pet insurance and I highly recommend pumpkin
Insurer: Pumpkin
By: Maria
Magnificent Very fast electronic pay
Very fast electronic pay. All emails responded to in <24 hrs. All texts chats responded in 8 hrs. Magnificent!!
Insurer: Trupanion
By: Gus Grinstead
Claims Mixed Up
Getting claims mixed up between my dogs, taking a while to get reimbursement, asking me to answer questions way beyond the need to prove I was correct to submit a claim for reimbursement. Your claims page is too confusing - and your emails regarding a claim has been approved should name the dog and their policy number.
Insurer: MetLife
By: LOU ANN SELVES
So easy to work with
So easy to work with. Vet was able to bill, I got credit on my deductible and eventually they paid a portion directly to the vet.
Insurer: Trupanion
By: Stephanie
Payment coverage for my cats surgery…
Payment coverage for my cats surgery came almost immediately!! They were very helpful when giving the estimate for the surgery coverage as well.
Insurer: Trupanion
By: Megan
The claims process was simple and fast
The claims process was simple and fast, with a no-hassle reimbursement that was as promised.
Insurer: Embrace
By: Brenda Bickham