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Satisfied customer
This is my first year with Pets Best insurance for our puppy. The insurance has responded promptly to claims, helped with questions and processed benefits timely. I've been very satisfied with the coverage and benefits at this point and hope to continue this coverage when it is time for renewal.
Insurer: Pets Best
By: Janie
New Heart Medication
We recently learned that our dog has developed a heart murmur in his old age and it will require medication for the rest of his life. Shocked by the, now monthly, and continuous cost, it was so reliving to be able to claim the medication cost and there wasn't confusion or difficulty submitting it. We are very grateful Pets Best is able to support these unexpected costs, this is why I got pet insurance!
Takes a long time to review and approve…
Takes a long time to review and approve claims. Was told when I signed up for the insurance claims would only take 3-5 days. It can take up to over a month. Otherwise I have 3 dogs under the unlimited plan and the charge per month is not terrible and the reimbursement is set for 80%. It's just the turn around of getting reimbursed
Insurer: MetLife
By: Cassandra Belanger
Aileen was so nice and friendly
Aileen was so nice and friendly. We have just got our first dog ever and we knew very little about pet insurance. She was patient and answered all my questions and then proceeded to help me get set up on the Fetch app. Aileen is a keeper!
Insurer: Fetch Canada
By: Darlene
I emailed in claim and got a immediate…
I emailed in claim and got a immediate email that they received it and money was directly deposited in my account within 5 days
Insurer: MetLife
By: Kelly Guilfoyle
The fecal tests that I submitted with…
The fecal tests that I submitted with the claim was not approved and stated as preventive. However, there is not a way to diagnost and follow up about this desease unless a fecal test is made.
Insurer: MetLife
By: ELIO GONCALVES
Horrible
UPDATE: Replying to Embrace Pet Insurance . I don't think that's true that 92% get approved. There are tons of reddits of customers complaining that your company will find anything as a preexisting. I stand by my experience this company was horrible to deal with and every little thing will be "oh that was a preexisting" I even had the medical director email the underwriter to say No this wasn't preexisting and a "cough" doesn't mean a dog has preexisting heart disease, give me a break, don't you think I would have seen a cardiologist sooner if that was the case? They make up their own stories and tell you that it was "preexisting" when I told them my dog just got newly diagnosed and it's upsetting, nope they don't believe you. I do not trust this company. I cancelled my insurance and will pay out of pocket. Scams. Google on reddit this company too, you will see it's not just me. Horrible, they chose every reason as a "pre existing" Like if my dog had a cough that means he has heart disease. It was so ridiculous and causing me so much stress on top of me having stress of my dogs new diagnosis that i cancelled and am just going to save up money. They are scammers. Absolutely ridiculous really.
Insurer: Embrace
By: Vundster
Claims are super easy to file and are…
Claims are super easy to file and are paid quickly.
Insurer: Trupanion
By: Carol Ward
Quick response and reimbursement was…
Quick response and reimbursement was fast thank you
Insurer: Spot
By: Dominic Michele
Bringing ease to stressful times
I have a lot of ease knowing that when Maple gets sick, I can go to the vet because I can afford it because of your services. I have continued to renew my policy year after year, despite the premium increases, because the service is reliable. I’m grateful for this pet insurance and recommend it to all of my friends.
Insurer: MetLife
By: Maple’s mom