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Pet parents across the U.S. and Canada have left over 210,051 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Pretty straightforward submission process
As long as I have all the documentation needed to submit a successful claim, like the SOAP notes, it’s a seamless process. MetLife is transparent that it can take a few days for an adjuster to review and then it takes a few more days to receive payment but that process has always been pretty streamlined and straightforward for me.
Insurer: MetLife
By: customer
My best experience with metPet…
My best experience with metPet insurance they have a great portal for communication
Insurer: MetLife
By: Sandra Juarez
Very easy to submit claims and prompt…
Very easy to submit claims and prompt responses and payment.
Insurer: Pumpkin
By: Barbara
Easy to file a claim
Easy to file a claim. Quick turnaround.
Insurer: MetLife
By: Rosa Velez
Been with PetFirst/Metlife for 20 years!
I've been with PetFirst/Metlife for nearly 20 years. I've always had all my pets insured by them and even though at times I have to submit paperwork 2x...they always pull through in the end. Metlife is the only insurance company I know that takes homeopathic approach seriously for our pets and reimburses for that.
Insurer: MetLife
By: Rene Sheridan, Demis Realty, Inc
One less thing to stress about
I had an incident with my pet recently, and was looking at a very intimidating bill. Trupanion covered a large portion, and worked directly with the vet hospital- so I don’t even have to pay up front and be reimbursed. Their customer service was great as well- I used the chat function and they were able to help me right away.
Insurer: Trupanion
By: Setare Jamalizadeh
Embrace Pet Insurance has provided excellent service
Embrace Pet Insurance has provided excellent coverage for my Dachsund Luna. Claims have been acted upon in a quick and timely manner.
Insurer: Embrace
By: Melvin Crandall
Easy to use
Called and got instruction. Then claim easy and pretty fast
Insurer: Fetch
By: Gail
Good, streamlined claim experience
No hassle claim process
Insurer: MetLife
By: Sumeet Singh