154,902+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
236,139 total
What are you looking for?
Most selected providers in "November, 2025"
This chart shows the distribution of the most selected pet insurance providers in November, 2025.
Providers with highest rating
20,332 reviews
10,797 reviews
27,491 reviews
14,162 reviews
63,007 reviews
Category with most reviews
This chart shows the distribution of review categories.
Very easy to submit a claim.
Very easy to submit a claim.
Insurer: Embrace
By: Dianne
Customer service was great but...
Customer service was great, but the actual coverage was extremely frustrating, time-consuming, and misleading. I had 90% coverage for 2024-2025, then jumped down to 70% 2025-2026. I had problems with my cat the first year and thought, ok cool, 90% is covered because it was within the dates. Wrong!! Apparently there's a period A MONTH BEFORE THE END OF THE POLICY where the "new" policy goes into effect. So after like FOUR months of waiting for my reimbursement (a whole other ordeal), it was the lesser amount because of some invisible clause. Frustrating.
Insurer: Embrace
By: Stephanie A.
I love the portal and ability to upload…
I love the portal and ability to upload my invoices, and the automatic emails for updates. I appreciate the very specific guidance about what needs to be included in the claims. One instance a claim I submitted was cancelled without notification, which was frustrating, but the customer claim representative I spoke with helped explain the issue and I was able to get the claim resubmitted.
Insurer: MetLife
By: customer
The staff is responsive and professional
The staff is responsive and professional
Insurer: Pumpkin
By: CHERYL A NASTASIO
Easy Reimbursements
I love that Metlife is able to reimburse us for our expenses- after deductible of course. I also love that they use zelle so you get your money back as soon as the review your claim- no waiting for a check!
Insurer: MetLife
By: Nellie
Reimbursement
It used to be very slow getting my money back in my account after I submitted all the necessary documentation. I’ve notice improvements in the timeliness of my reimbursement funds. Also, every support person that I have spoken to has been very professional & kind.
Insurer: MetLife
By: Connie McGrady
Claims are easy
I have 3 cats and have filed multiple claims for wellness exams, teeth cleaning and one emergency visit. All were addressed in a timely manner with no issues. Great experience with this insurance. I have suggested it to all my co-workers.
Insurer: MetLife
By: Karin Richardson
Claims process is simply
Claims process is simpe; payment is quick and explanation of benefits clear. No complaints
Insurer: MetLife
By: Finfan
Great response time
I truly appreciate the support provided through MetLife Pet. Their team consistently communicates updates, needs, and suggestions in a timely and helpful manner. One area where the experience could be enhanced is within the app communication process. For example, after submitting a refund request for monthly flea and tick medication, I was prompted to provide a SOAP note. This requirement wasn’t clearly communicated upfront, which led to some confusion. Providing clearer guidance earlier in the process—such as listing required documentation before submission—would make the experience even smoother.
Insurer: MetLife
By: customer
Excellent service with my Yorkipoo’s…
Excellent service with my Yorkipoo’s claim! Thank you ❤️
Insurer: MetLife
By: Kimberly Dilaire