218,878+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 218,878 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Very disappointed
All the reviews looked great until I actually received this insurance. I took my dog in for a tummyache during the first two week waiting period, and understood he couldn’t get it covered during that time. However, I was shocked to hear that SPOT pet insurance we consider that a pre-existing condition. That’s right...an upset stomach from eating grass (new dog owner so didn’t know this is common), is considered pre-existing condition, which meant that for the next SIX months they wouldn’t cover any medical accident or ill as involving his stomach. And then, when I politely asked to cancel my insurance, I got an automated response telling me that it was canceled. Yes that is what I wanted, but to not receive a personalized message or at least an attempt to keep me as a customer or understand the problem was wildly disappointing. Would absolutely not recommend. EDIT: in response to their response, It’s one thing to respect a user’s desire to cancel, but whether a company tries to keep their customers and actually fix their issues before letting them go says a lot about their customer service philosophy. And regarding the pre-existing conditions, the issue is the fact that you would consider an isolated upset stomach situation as a pre-existing condition. I hope others have had a better experience, but regardless I recommend the company take ownership over their areas of improvement.
Insurer: Spot
By: Ricardo Horna
I submitted my claim and got an immediate response that the claim had been received. The next afternoon I received the results of the claim. Great service!
I submitted my claim and got an immediate response that the claim had been received. The next afternoon I received the results of the claim. Great service!!
Insurer: Pets Best
By: Yard sign
Best choice for us
The only reason I did not give PetsBest 5 stars is because of the 45 minutes I was on hold to speak with someone. Other than that, I’m extremely pleased with PetsBest. Their customer service reps have been pleasant, friendly, and knowledgeable. Illness claims are handled in a timely manner. Wellness claims take a bit longer, which I knew before signing up, so that’s no surprise. I had initially looked into several companies and talked to people about what they had, and I decided to go with PestsBest. We just renewed for a second year, without any reservations. Their full package was the Best Buy we found for the money. We’re happy and satisfied, it works for us and that’s all we need to know.
Insurer: Pets Best
By: Mike Condello
Please read BBB reviews before signing on with Healthy Paws
Make sure you search Healthy Paws on the Better Business Bureau prior to making any decision to sign on. The responses to customer complaints feel dismissive and sarcastic. Here are a few responses included in their replies to customers who have complained to th BBB and rated them with a 1 (lowest rating): "Give your babies big hugs from us." "Give your girl a big hug from us." "Please give your pup a big hug from us." "Give your baby a big hug from us" "Give your buddy a big hug from us." "We do our best to be transparent regarding annual premium increases by including this information on the "Frequently Asked Questions" page of our website. We are sorry to lose you as a policy holder and hope you and your pup stay well. The Healthy Paws Team" Remember, the customers complaining are taking valuable time out of their busy lives and feel compelled to write the BBB to file a complaint. Will this be you after a few years? When I started with them it was fine, the increases were fair but recent years it skyrocketed. It also became a struggle to get compensation, faced with impossible demands for documentation that thy claimed not to have from literally years ago. To me the skyrocketing yearly increases can easily cover the BBB fees in order to forgive and increase their ratings ... many Healthy Paws answers appear to be cookie cutter answers referring to their FAQ. If you are currently a customer and you felt that you were wronged by this company (or any company for that matter), or their reps made it extremely difficult to honor a legitimate insurance claim, I urge you to document and send your findings to your state's Attorney General office to investigate what they are doing. Its a hassle, but essential to provide documentation to keep this and others in this business honest.
Insurer: Healthy Paws
By: Julian G.
Very Helpful
Bryce was very helpful with activating the AKC insurance and also explained the coverage for the new AKC policy.
Insurer: AKC
By:
We have a very easy transaction.
We have a very easy transaction. He knew my account number when he answered the phone, I didn’t have to search for it!
Insurer: Trupanion Canada
By:
Very helpful and knowledgeable.
Very helpful and knowledgeable.
Insurer: Trupanion Canada
By:
Very friendly service
Very friendly service
Insurer: Trupanion Canada
By:
Trupanion has been very accommodating for us .
Trupanion has been very accommodating for us ... easy to register with and helped us with one larger medical expense for our pet. No one expects or wants an 'emergency' ... but when it happens it is nice to know that the monthly premiums you have paid into an insurance program could also help offset some larger medical expenses for your pet.
Insurer: Trupanion Canada
By:
The service has been professional impressive and courteous.
The service has been professional, impressive and courteous.
Insurer: Trupanion Canada
By: