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One word, disappointing.
As somebody who works in the insurance industry, I can't fathom how this company is still in business. First of all, it is next to impossible to connect with a representative from Pet Secure - let alone get a straight answer. I have sent 3 emails over a month and have yet to hear back. I attempted to call in and use their chat feature, but no one on their end could provide any updates. Their claim processing time is absolutely absurd. We were told 19 days to process a claim. It's now been over a month as we still haven't heard anything. Keep in mind this claim is non-complex in nature. It was simply reimbursement for a vet exam fee. Therefore there was no supporting medical documentation (scans, lab results, etc.). I cannot imagine what their TAT would be on a "complex" or "high dollar" claim. I also find their "Member Portal" next to useless. It is clunky (not user-friendly), and only serves the purpose of viewing claims. In my case, my claim never appeared on said portal. Once again, nobody could give me a straight answer as to why. We had this service extended to us through our veterinarian when our puppy was new. Needless to say, we will be taking our business elsewhere to cover our pet. I have no faith in this company's ability to actually pay out any relevant amount should we ever need it in the future. Highly disappointing.
Insurer: Petsecure
By: Annie
Great Company
Awesome company… responsive and easy to work with! Clear explanations on claims! Very transparent!
Insurer: Trupanion
By: Sheryl
The plan I chose didn't cover any of…
The plan I chose didn't cover any of the vet bills for the first year then the cost of the plan went up a few hundred dollars so I had to chose a less expensive plan that will cover even less. The plan really only covers major incidents so in that respect, it is good, I didn't have to use it. It would be nice if it covered routine vet visits.
Insurer: Figo
By: GERALYN
Have just purchased this insurance for…
Have just purchased this insurance for our dog. Have not used any of it yet but did get a followup call from they welcoming us to the product and explaining the benefits and how to use the insurance if needed. Very satisfied.
Insurer: Spot
By: DKL
Pleased!
We have had Trupanion insurance for our goldendoodle since 2015. We are very pleased with their services and recommend them to everyone we know. Claim submission is hassle free and their employees are always helpful and caring.
Insurer: Trupanion
By: Shana
Buying insurance through ASPCA was a…
Buying insurance through ASPCA was a flawless experience. It went very smoothly.
Insurer: ASPCA
By: Roberta Utter
It’s a nice to have in case of emergency
It’s a nice to have in case of emergency type of insurance. My dog is in the younger side and I’ve been insured with Figo for about 3 years now. We’ve never been able to use it, so I don’t have much to offer. I’d say it’s reasonable in price compared to other pet insurance options.
Insurer: Figo
By: Jeff
True to their word
I had to take my cat to the ER due to FIC, it turned out. Three days later, he still was not peeing. I took him immediately to his regular vet. We picked him up three days later, the day before Thanksgiving. I submitted both invoices, along with medical hx from his vet, to Healthy Paws. They kept me apprised of the progress of both claims. They even emailed me to see how Czar was doing. I got my two reimbursement checks in yesterday’s mail 12/6/21.
Insurer: Healthy Paws
By: Lee
Very cost effective
Very cost effective. Have not had a chance, thankfully to use it. Very glad I have coverage for my pup.
Insurer: ASPCA
By: Ginger Quinlivan
I called my Vets office asking about…
I called my Vets office asking about pet insurance and they recommended Cynthia Zoller from ASPCA so I called her and she was so helpful and informative and sent me the info and offered to help if I had any questions. It was so easy!
Insurer: ASPCA
By: Gina Genovese