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Pet parents across the U.S. and Canada have left over 220,866 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Our dog needed emergency surgery
Our dog needed emergency surgery. Our policy and the pre-approval option made treatment decisions easy and less stressful. Loki was able to get the care he needed. Customer service was very helpful in explaining why certain parts of the claim were not covered. The one issue I was not expecting was having only half the anesthesia costs covered since part of the surgery was considered elective (a gastropexy was performed to prevent a future GDV since there was so much space left after the splenectomy). This was not an elective surgery and I feel this is a gray area.
Insurer: Trupanion
By: Nicole
Finally a good claim experience.
I submitted a claim and for the first time, I wasn’t required to provide extra documentation before the claim could be reviewed. Almost all of my previous claims required additional documentation and were still denied. The refund for my claim was available within 1-week of submitting my claim.
Insurer: MetLife
By: KayBee
the price is fair!
the price is fair as far as I can see against other policies! Deductibles are fair!
Insurer: MetLife
By: CAROLINE GRAY
It was easy to file a claim and it…
It was easy to file a claim and it didn't take too long to find out what was covered. I haven't checked my bank account, but so far when they are giving me money it's there pretty fast. I like them so far. Only been a member since February.
Insurer: Fetch
By: Simone
Unable to download tenant insurance…
Unable to download tenant insurance certificate.
Insurer: Sonnet
By: Riya Patel
We are very pleased so far
We are very pleased so far. We have only submitted one claim so far. I think it is going to be very beneficial to us
Insurer: Pets Best
By: Diana Foxworthy
EASY sign up
Such an easy process and also makes me feel safe for both of my fur babies
Insurer: MetLife
By: Nicole Woo
Thank you for taking care of my Ruby
Thank you for taking care of my Ruby! She means the world to my husband and I. And it’s great comfort to know that you have our back when comes to Ruby’s welfare. Sincerely, the Otrambo family.
Insurer: Spot
By: Rosemary Otrambo
Timely processing of claim
Timely processing of claim
Insurer: MetLife
By: Bonnie G
The claim process was very detailed and…
The claim process was very detailed and when something needed to be rectified you just got an email it would be nice to talk to the actual person handling the claim. Other then that the process was seamless and refund was issued within days.
Insurer: Spot
By: Rosanne Amodei