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Easy to work a claim
Easy to work a claim. Staff friendly and ready to help.
Insurer: Embrace
By: Margaret
BUYER BEWARE:
BUYER BEWARE: I enrolled this morning, and the quote that was generated gave me a price for a plan that was supposed to give an 80% reimbursement, only have $250 deductible, with no max payout limits. However, once I finished setting up payment info and creating my account, I decided to take a look at the policy details. The plan that was given to BOTH my pets was only 70% reimbursement, had a $500 deductible, and no mention of no max payouts (which I assume means there's probably a fairly low cap on the maximum payout as well). In short, a totally different plan from the one I paid for. Called customer service, was hung up on. Called again for a supervisor, and he told me the one they were enrolled in, the lower tier, was the only plan available. Excuse me- probably a silly question on my part, but if the 80% plan wasn't even available for my pets WHY DID YOU ADVERTISE AND OFFER IT TO ME? I believe that they are intentionally defrauding their customers. Please consider other insurance. Customer service was booty, too. EDIT: I want to respond to their response so everyone can see and isn’t fooled. All of the info they described- my zip code, pet age, etc. was entered prior, rendering their response totally useless. The issue, to be clear, is that after generating my quote, selecting the plan, and making payment, I was automatically shifted to a lower, less desirable plan but still paid the same premium that was quoted for the higher plan, Do not fall for their attempts at misguidance in the above reply, I have photo and video evidence of the FRAUD that is occurring from this business.
Insurer: Healthy Paws
By: Wes T
Prudent Pet Insurance has been great…
Prudent Pet Insurance has been great with covering my English Bulldog. They are easy to communicate with and always pleasant. Their monthly pricing is fair and claims claims process smoothly. I am happy that I chose Prudent Pet for Montgomery.
Insurer: Prudent Pet
By: Josh L.
I'm new but so far the customer service…
I'm new but so far the customer service has been great
Insurer: ASPCA
By: Carlton Little
Helpful
We are new pet owners and new to the pet world. We did our research on Figo and decided to go with them as our little fur babies pet insurance. We recently just went to the vet to get some shots and we used the chat with agent to figure out how to file the claim. It was fast and easy!
Insurer: Figo
By: Jennifer
Easy to choose policy
Easy to choose policy and add additional dog. Offered a suggestion to save more money by using bank account instead of credit card. Thanks!
Insurer: Prudent Pet
By: ateamdube
Great Customer Service
I only signed up today, but my experience was excellent! I received a 30 day free trial referral link from my veterinary clinic after Boo’s checkup. When I called, the gentleman set me up so quickly for the trial, and explained all services Trupanion provides. I can’t imagine not having this coverage for my boy Boo. I then used the chat services and again had wonderful service. Thank you
Insurer: Trupanion Canada
By: Susan
You folks are AWESOME! You completed my claim for Daisy within two days over the XMAS-New Years holidays! Very fair as well!
see above
Insurer: Trupanion
By: George
Amazing insurance
Amazing insurance and clear communication and information. Very happy I choose ASPCA insurance for my puppy.
Insurer: ASPCA
By: Amarilys Oviedo
Great insurance for my dog
Overall Very happy easy to submit the invoices online with my phone through the app.but my only complain is that it takes a little longer time to get the invoices reviewed & get the reimbursement but its faster than before for sure. I do recommend this insurance to everyone.
Insurer: ASPCA
By: TS