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Service that cares
Service that cares
Insurer: Trupanion
By:
Simple and fast.
Simple and fast.
Insurer: Trupanion
By:
Staff is very kind and patient as well as thorough.
Staff is very kind and patient as well as thorough.
Insurer: Trupanion
By:
Terrific claims experience!
Terrific claims experience! Fast, thorough
Insurer: Trupanion
By:
The company is getting better at processing without errors and more timely.
The company is getting better at processing without errors and more timely. I have given up on filing appeals unless a gregiois error bc it is exhausting and time intensive. The technicians should be able to do it correctly initially. When I do file an appeal, have had success in covering what should be covered each time. The sad part is that it wastes the time of the veterinarian who should focus on Client care not insurance problems as well as my time is wasted. However the technicians reviewing claims can¡¦t seem to problem-solve ¡§unusual episodes ¡§ of an illness / accident that results in veterinarian care and treatment. The staff at Trupanion cannot seem to understand that although a treatment may be preventive at times , it could also be used as ¡§medicine¡¨ to help an illness/ accident. There is often too much black and white thinking while reviewing claims. This leads to frustration. Also, there has been an increase each year we¡¦ve been in the plan. It was explained because of costs of care in my area. However, my particular veterinarians prices were less or status quo from previous years. I also shop conservatively bc of then need to manage costs for Trupanion. Subsequently, I may mention Trupanion and unsure if I would give a glowing recommendation. Lisa McLean Yet, once again my premium was bumped up. This is leading me to consider going back to the traditional method of savings for veterinarian care as in the past. The dog prescription food is an irritation because it is used as a medical recommendation similar to medicine in pill forms and is limited to a few episodes.
Insurer: Trupanion
By:
They follow up and they care about the health of our family pet
They follow up and they care about the health of our family pet
Insurer: Trupanion
By:
Trupanion has exceptionally fast service when it comes to evaluating your claim and releasing any monies to you/the vet.
Trupanion has exceptionally fast service when it comes to evaluating your claim and releasing any monies to you/the vet. In my 12 years of working with them, I've never had anything but great things to say abut them.
Insurer: Trupanion
By:
Trupanion has the kindest and most helpful customer service representatives.
Trupanion has the kindest and most helpful customer service representatives.
Insurer: Trupanion
By: