217,508+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,508 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Any Excuse To Avoid Paying
Started a Trapanion policy for my healthy 8 year old lab. My veterinarian submitted all requested records. Paid my premium every month. Two years later my dog developed an aggressive cancer and they refused payment because they deemed it a preexisting condition. If that's how you do business you need to be upfront with the customer at the time of the policy; not when you depend on the service you've paid for.
Insurer: Trupanion
By: Michael
Terrible customer service and payout
Terrible customer service. Quick to take your premiums but slow to process claims. I kept it for a year and after two yearly checkups, vaccinations, bloodwork, heartgard and flea meds I have only received $125 total. I rescued her last March with no previous medical records. She had an injury that required surgery in July. They said it had to have been a pre-existing condition and paid $0. Now at the first policy renewal they are increasing premium by $8 a month. I submitted my cancellation and know it will be a huge runaround. Terrible coverage. Go to Nationwide. I don’t know why I tried a new company for my new dog.
Insurer: Pets Best
By: Susan
Thank you!
I needed an claim form and your young lady emailed it to me so quickly it was unbelievable! Thank you
Insurer: AKC
By:
You representatives are always polite and efficient.
You representatives are always polite and efficient.
Insurer: Trupanion Canada
By:
Friendly Help
The site has a lot of information but I like talking to a human which was not a problem. They made it easy to talk to a live person and they were so helpful and really seemed to care. You could tell the people on the other line were pet owners/lovers. It was a great first experience
Insurer: Trupanion Canada
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The person I spoke with was very friendly and helpful
The person I spoke with was very friendly and helpful
Insurer: Trupanion Canada
By:
Service is always great and you offer better coverage than competitors
Service is always great and you offer better coverage than competitors
Insurer: Trupanion Canada
By:
Always caring and expedient!
It’s always a good experience to deal with Trupanion employees. They’re very helpful and very nice.
Insurer: Trupanion Canada
By:
I am a huge fan of Trupanion they provide excellent service to all their customers.
I am a huge fan of Trupanion, they provide excellent service to all their customers.
Insurer: Trupanion Canada
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