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Seems like they're working hard to avoid paying some claims
We've had AKC Pet insurance for several years. Our dog recently started having intestinal issues, so we had a series of visits to the vet. Unfortunately the source of the problem hasn't been determined, so we're still working though it. I was thankful we had insurance, and to be fair, they did cover 3 of the 5 claims. That's why I'm giving them 2 stars instead of 1. However, they are asking for more information about the remaining 2 claims. Normally this would seem reasonable, but the problems with our dog began in April of 2021, and they are requiring EVERY medical record dating back to January of 2019. All of this for two $20 claims. I don't have every medical record going back that far, and I've switched vets so I don't have access to the prior vet's records. The dog hasn't had any ongoing issues, but they're making it very difficult to satisfy their requirements.
Insurer: AKC
By: Bob Coomes
They have always been there to help my…
They have always been there to help my situations. And so compassionate. I would very highly recommend Trupanion for all your furry friends needs.
Insurer: Trupanion Canada
By: CYNTHIA TITMUSS
I am very excited about my new puppy…
I am very excited about my new puppy Maggie. She is a Shih Tzu and will be arriving when she is 8 weeks old. I have been gathering things for her and my breeder sends me pictures each week. So I know how important pet insurance will be. I've researched so many then I made my pick and purchased a policy so I'll be ready. When reading over the policy I realized Maggie has to be in my home, not two weeks away. So I called customer service. They answered right away and I explained what happened and she understood my excitement. Customer service was friendly and helpful. Everything I filled out will be saved and just one phone call when Maggie is sitting in my lap and I'll have her covered with her policy. Thank you for being so helpful ☺
Insurer: ManyPets
By: KMPlitt
Simply the Best - for my situation
Trupanion is an amazing pet insurance company that actually care for its customers. Phoning them means talking to somebody right away and getting the answers you need. Prices are very fair and allow for great flexibility when comes to deductibles - which are fully tailored to your needs.
Insurer: Trupanion
By: Kris Starev
The young lady who helped me does her job very well she has a great attitude and everything went very smooth
The young lady who helped me does her job very well she has a great attitude and everything went very smooth
Insurer: Trupanion
By:
Trupanion has always been fair and prompt with any invoices I've submitted.
Trupanion has always been fair and prompt with any invoices I've submitted.
Insurer: Trupanion
By:
Very easy to contact when you need help or have a question.
Very easy to contact when you need help or have a question. Very understanding and quick to respond
Insurer: Trupanion
By:
Very friendly and helpful staff!
Very friendly and helpful staff! Very prompt and courteous.
Insurer: Trupanion
By: