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Easy to sign up with friendly service
Customer service was quick, prompt, knowledgeable and friendly
Insurer: Trupanion Canada
By:
I just have to say it was a very smooth and hassle free experience start to finish
I just have to say it was a very smooth and hassle free experience start to finish
Insurer: Trupanion Canada
By:
Clarification of information.
I looked online for information when I got the recommendation from my vet and filled out the forms to apply including my card info but when I submitted it put me back to enter more info without a msg. I then called and Brian helped me through it and answered my questions so it went through. I chose the most popular option but when speaking with another family member was given some info about their insurance called for clarification and received it. My confusion was the lifetime deductible. I understood it to be payable once but on checking am advised it is for each condition. Now I think I understand if my pup has two conditions that would be a deductible for each one. Perhaps an example like If your pup has a heart condition that's one deductible and if another condition occurs that would be another deductible. I had a detailed discussion with a lady by phone and I think I understand. It took 4 tries to get as much information to understand my policy. It really shouldn't.
Insurer: Trupanion Canada
By:
Trupanion review
Informative didn¡¦t use hard sell tactics to get me to buy more insurance than I need. Have a few examples so that I clearly understand my deductible and was pleasant
Insurer: Trupanion Canada
By:
Just very disappointed on my high deductible.
Just very disappointed on my high deductible... maybe I should have changed it as Mia has had many ailments . 5 years of insurance payments and still only back related issues confirmed
Insurer: Trupanion Canada
By:
my dog had health problems for a long time i never had a problem with trupanion i would recommend them to any one with a pet
my dog had health problems for a long time i never had a problem with trupanion i would recommend them to any one with a pet
Insurer: Trupanion Canada
By:
Easy Peasy
Pretty easy experience. Well explained.
Insurer: Trupanion Canada
By:
It is frustrating to understand how…
It is frustrating to understand how this insurance works. I brought my dog home from the breeder in Missouri and decided to get pet insurance for him in case anything happened. He was having some bowel/vomiting issues after a week or so of being with me. I decided to get him checked out but I was still in the waiting period so I went to the vet but did not send in a claim since it had not been at least 2 weeks. He was still having some issues so I went back to the vet 2 more times over a 4 week period. I spent close to $1000 dollars for tests and sent in those 2 claims. I expected at least some of them to be covered because it was well after the waiting period. I ended up receiving only $40 back for a vaccine since I had wellness coverage but all the other tests were denied for reimbursement because it was considered a pre-existing condition. What is the point of having the insurance if you wont cover anything?
Insurer: Pets Best
By: Kenneth Luschei
Trupanion always there for our Rosie
Our poor little Westie has had to have her second knee surgery! Trupanion has always been there for Rosie and the coverage and care they provide is so valued and second to none! Thank GOD for the existence of Trupanion, the service and care could not be better❤️
Insurer: Trupanion
By: Frank
Monica was so friendly and helpful
Monica was so friendly and helpful! I have never bought pet insurance before so this was all new to me. Hopefully I won’t need to use it but it feels good to know I have it if I do.
Insurer: Prudent Pet
By: Kathim