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Great to deal with!

Shannon was extremely helpful and knew the company well

Shannon was extremely helpful and knew the company well

Great to deal with!

My very small precious 5 lb. Bella gets into everything, to her everything is a toy that belongs in her mouth. This is more serious with little dogs than it is for large dogs. When something goes wrong I can't wait it out to see if she'll get better, it's sometimes a matter of life and death and with Nationwide Pet Insurance it allows me to make sure my precious girl gets the care she needs in an emergency right away. It gives me a security I wouldn't have without insurance.

I signed up for pet insurance in November 2017. Before I decided to purchase my ASPCA policy, I did a lot of research on plans. What sold me on the insurance were two things- the benefits offered and the outstanding level of customer service. In speaking to the lady who signed me up, it was very apparent that she knew her product, was very helpful and kind on the phone and was great to talk to - I could tell that she really liked her job and enjoyed helping prospective customers select the best option for their pets. I work for a software company and always notice when customer service goes above/beyond - sadly, I can count the number of times on one hand when I had a really positive experience, and that tells me that many companies out there are still getting the customer service thing wrong. I received a "just checking in" call from Tom yesterday asking me how my pet was doing, if I had any questions about anything, and how the process went for my first claim. It just solidified the good experience I had when I signed up, and made me feel like ASPCA actually cares about my pet and me. This is a case study of how to do it right for other companies who don't know the true meaning and importance of customer service.

I have unfortunately have had to use my dog's Healthy Paws Pet Insurance twice. Both times the reimbursement was extremely quick and covered the claim minus deductible. I cannot be more pleased with Healthy Paws and am glad that I chose them over the all other plans available. It also helped that there was a 10% lifetime discount for AAA members.

My best pal, Laddie, suddenly became gravely ill with a ruptured splenic mass. In the hour or two when we had to evaluate how to proceed, knowing that we had Embrace insurance to help with the costs made our decisions to proceed with a splenectomy much easier. In the end, the mass was benign! My dog is happy and healthy again. The surgery was worth it and Embrace made the costs much more manageable. They processed my claims before my dog had the stitches removed. Amazing company!!

Nationwide is on our side...claims are handled quickly and it's nice to get a follow up as well. Thank you

Marni had her yearly dental care including the week prior to surgery. Nationwide covered the majority of the procedure cost. I am so very pleased with Nationwide and would definitely recommend their service to all pet owners.