My husband and I are astounded by the level of quality customer service that Chewy continues to provide us.
My husband and I are astounded by the level of quality customer service that Chewy continues to provide us. You don't find that everywhere! Please don't change. We 💘 doing business with you.
- INSURER:
Trupanion
- POSTED: 04/05/2018
- BY: Darla
- BREED: Miniature Dachshund
- AGE OF PET: 7 - 10
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Would like to see online claims determined faster than having to wait a week or so.
Would like to see online claims determined faster than having to wait a week or so. Vet clinics get an answer immediately but us co pay clients have to wait for a week or so and when out of pocket it can get costly.
- INSURER:
Trupanion Canada
- POSTED: 04/05/2018
- BY: Nadine
- BREED: Irish Wolfhound
- AGE OF PET: 7 - 10
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My dog was diagnosed with a benign cyst. We scheduled surgery for the next week. The process for reimbursement and submission wa
This was an unplanned surgery for my dog that had a cyst on her head. It was recommended that we were move it and the cost was very endearing. I was not sure how I was going to pay for this, but the submission process went well and the payment reimbursement came to me easily and within a fast time frame. very pleased with this service
- INSURER:
Nationwide
- POSTED: 04/04/2018
- BY: Kelly
- BREED: French Bulldog
- AGE OF PET: 7 - 10
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You need this insurance
I have had all of my dogs covered with Trupanion for the past 7 years. I currently have 6 dogs and 3 of them are always healthy but the other 3 have had health issues that I could have never afforded to treat without having insurance. Trupanion pays quickly so no waiting forever to get your money. Filing the claim is simple. Every time that I am in a waiting room at the veterinarian I am telling people about this company. You really can't afford not to have it!
- INSURER:
Trupanion
- POSTED: 04/04/2018
- BY: Kim
- BREED: Pit Bull
- AGE OF PET: 7 - 10
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Figo did a (almost) 360
So earlier today I left a not so good review of Figo based on the problems I'd been having accessing their claims portal off of the Figo site. WHEN I was finally able to access it, and uploaded my claim doc, my claim was processed and approved in lightning speed!
I hope this was not because of all of the noise I'd been making to their Customer Support folks I'd been chatting with off of their Facebook page, or the messenger message I sent to the company CEO. But they sure did redeem themselves very quickly!
I just hope that if (when) I have another claim, I can reach the mypetcloud.com site, because at the moment, I once again cannot :(
- INSURER:
Figo
- POSTED: 04/04/2018
- BY: Larry
- BREED: Golden Retriever
- AGE OF PET: 0 - 3
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A reliable, awesome company with great communication
Embrace is the best! Fast friendly, dependable service. They do what they promise, and don't find excuses not to pay when you have a claim. They are also excellent at communication. I recommend them to everyone I know! Recently I overheard the vet tech telling a client that one of their other clients uses Embrace, and they love it. I said, that's me! Or maybe it's not just me! Thank you Embrace, for living up to the high recommendations I heard about you.
- INSURER:
Embrace
- POSTED: 04/04/2018
- BY: Susan
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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Can't say enough good things about Healthy Paws
I speak both as a long-time Healthy Paws customer (dog and cat owner) and someone closely involved in one of the national animal welfare organizations. Healthy Paws understands that about the last thing anyone wants is a hassle with their insurance company over treatment of an injured or sick animal. So they've streamlined the claims process: easy claims submittal online and fast reimbursement either by check or direct deposit. Their basic business model seems to be a reasonable monthly premium charged to a credit card, a modest annual deductible when your pet needs vet services, and then no-questions-asked reimbursement (in my case 80%) of the amount you've paid to the vet. Most recently my 9-year-old dog needed her knee repaired for a torn ligament. The vet provided a treatment plan/surgery estimate of about $4,000. I called Healthy Paws just to check if some kind of pre-authorization was needed. Their reply: "Just take care of your dog and send us the bill." So we did and, as promised, they paid 80%. Elapsed time = 1 week. If you are considering different pet insurance options, Healthy Paws should be at the very top of your list.
- INSURER:
Healthy Paws
- POSTED: 04/04/2018
- BY: Rick
- BREED: Mixed Breed
- AGE OF PET: Over 11 years
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Trupanion is awesome!
I have had Trupanion for my pet insurance for over 2 yrs now. I have 2 Golden Retrievers ages 4 & 6. I have never had any issues with submitting claims and every one has been handled quickly. My premium has increased a little in the last year but with the cost of Veterinarian costs increasing, it's understandable. They have friendly and compassionate customer service reps. I highly recommend them if you want pet insurance.
- INSURER:
Trupanion
- POSTED: 04/04/2018
- BY: Laura
- BREED: Golden Retriever
- AGE OF PET: 7 - 10
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Nationwide come through great customer service and minus one they are all friendly and able to help.
Neede help to do my claim and the person on the other end was friendly and willing to help, only had a problem with one before this call, however did inform them about it and were extremely apologized about the previous call.
My claim came in in timely matter. Thank you
- INSURER:
Nationwide
- POSTED: 04/04/2018
- BY: Margarita
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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