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good experience
it was helpful and clear but could use more information
Insurer: MetLife
By: Vs
When I talk with a represetative they…
When I talk with a represetative they are wonderful. I am a senior and I have a great deal of trouble working with the sign in email and password.
Insurer: MetLife
By: MARY LEE PRATT
Excellent processing
The protocols for claims is very straightforward. People taking care of the claims are working on them carefully and rapidly. I appreciate all the efforts. Thanks so much!
Insurer: MetLife
By: R. Bryant
Easy and straight forward
Easy and straight forward
Insurer: MetLife
By: Jane Aba
A very good experience
Amanda was amazing, answered all of my questions, nice to know she is available for us if we have anything else to talk about.
Insurer: Fetch Canada
By: Mary Charlton
Easy online application
Easy online application
Insurer: MetLife
By: Sharai Amaya
Good Employer Sponsored Plan
Good deal and easy registration for pet insurance offered through my employer.
Insurer: MetLife
By: Tyler Fink
Fast process time
Time to process and pay out the claim was extremely fast! I have had nothing but good experiences with MetLife Pet Insurance and will continue to use them in the future.
Insurer: MetLife
By: customer
Competitive Rates, But a Frustrating Claims Process
I chose MetLife because of the competitive rates they offered after my previous pet insurer drastically increased premiums. Unfortunately, the transition has been frustrating. Several vet visits and conditions were classified as “pre-existing” simply because they were covered under my prior policy. On top of that, every claim has been delayed, repeatedly requesting additional documentation—specifically the veterinarian’s SOAP notes. These notes have been submitted multiple times for each claim, yet the process stalls. Either the notes are difficult for MetLife to interpret, or there’s a systemic issue. If your claim isn’t extremely detailed and prescriptive, expect it to be denied.
Insurer: MetLife
By: customer
Review of processing claim
Sent in documentation regarding my fur kids surgery and it was approved quickly. Still waiting on payment.
Insurer: Fetch
By: TONYA EVANS