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23,240 Payment Experience 104,197 Claim Coverage 122,532 Customer Service 37,717 Price Satisfaction 14,626 Other

August 13, 2025

AVOID AT ALL COSTS!!

Absolutely the worst company I’ve ever dealt with. To say their customer service is terrible would be a massive understatement. When I expressed dissatisfaction and asked for a survey, I had to contact them four different times. They “sent” it four times—none of which ever worked. An agent even joked that I could tell her my complaints and she’d “pass them along.” Obviously, when you’re unhappy, they make sure you never actually get the survey. Out of curiosity, I later asked them a question pretending to be a satisfied customer—on the fifth contact—and suddenly the survey magically appeared. This company is shady, manipulative, and dishonest. They flat-out lied, claiming they can’t cancel policies over the phone because of “Colorado law.” That is pure nonsense. Fetch Pet Insurance will waste your time, dodge accountability, and bend the truth to suit themselves. I would never recommend them to anyone. Avoid at all costs.

Insurer: Fetch

By: Laura Syme

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Verified August 13, 2025

Helpful

Representative was very knowledgeable and understanding.

Insurer: Nationwide

By: Lisa

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August 13, 2025

My experiences with FETCH have been AWESOME!

My experience over the past years and currently have ALWAYS been a very pleasant experience. When my babies have been at their worst and i have been so beyond upset with the unfortunate circumstances all of our babies experiences. The team at FETCH were Totally there for me and my babies 100%. Their program is very user friendly and easy to understand. Their claims process is very easy to utilize and the turn around time for reimbursement is very timely. I would definitely refer FETCH INSURANCE to anyone needing a loving dependable team to respond to all of your babies needs.

Insurer: Fetch

By: Jamie White- Clarke

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