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They do not keep a holistic vet on staff, nor do they consult with one during a claim. Despite this, they do offer a rider for an extra cost that allows holistic "treatments" to be covered. Unfortunately, since they only let a conventional vet (who does not understand or believe in the holistic method) see the claim they do not cover any treatments and claim that they are all "consultations" or "exams". They end up only covering the herbs used to treat a condition (they have never cost more than $6 for me out of pocket). On top of this, it takes them months to process a claim. Not happy with this coverage. Also, since my puppy had "loose stool" in her notes during the waiting period (she had been shipped from California to Michigan away from everything she knew) they would not cover any GI tract related issues (3 months later she had explosive diarrhea). I am planning on switching to Embrace who claim that they will cover GI tract issues after 12 months of no symptoms.

So far very please. people are professional and service has been very quick

I have had great experience with Trupanion. They paid the claim promptly and kept me informed of where they were in the process.

I have long since wondered why we are so willing to insure ourselves and our 2 legged children, but not our 4 legged children. Working in the pet industry for 30 years, and coming from a country where we do not pay for our medical expenses, yet we do insure our pets, it is a no brainer to me. Trupanion offer 30 days free (in the truest sense of no credit card required etc) coverage, which is beyond invaluable. I know for even me working in this industry my pets do not go uninsured and Trupanion has made that a much easier process than Pet Plan, a company I have used in the past. My claims are paid quickly and directly to the clinic. My veterinarian is willing to work with me on paying as I have insurance. Our kitten has a $0 deductible as she was insured from 6 weeks old. Add that to the wellness program she has with TotalBond, and everything is taken care of - all I have to find is the 10% as the exam fees are all included in the wellness plan. Huge sigh of relief for me each time one of them is sick.

We have 2 golden retrievers that are almost 8 years old. We have had them covered through Trupanion since we got them as pups and have been very satisfied with the service. We are always recommending the company to new pet owners.

Trupanion did a fabulous job keeping me updated with claims and they paid 90% of Oscars Veterinary, medications and his rehab this is a very good pet insurance company and I recommend it to everyone with a pet. Larry Cameron

I don't even know where to begin, I was skeptical when I got the insurance, never thought I would need it!! Until that fateful time my dog had a severe reaction to his shots ;(. A 5 hour trip to the specialist, many many tests and scans and meds and checkups later.....trupanion was there!! 100%, no questions asked, no fighting, arguing, just the concern for my pets well being!! I don't know what we would have done financially without them!! I tells everyone about trupanion!!! Anyone who has a pet needs to have trupanion!! You never knows when something is going to happen and for a small amount a month you can be prepared for the worst! The direct billing is amazing and claims are processed super fast!! I LOVES TRUPANION!!!!

Unable to view claim status on-line.

About a year after I insured my adopted, young, rescue dog, my dog was found to have soft tissue sarcoma. She has periodic x-rays and lab tests, and is on fairly expensive daily medication. Although Trupanion does not reimburse for the vet visits, they reimburse for all the related tests and medications. They pay the claims quickly, usually responding within a day and paying within a week. Because they pay based on condition, not the calendar, once I met the deductible, all covered expenses are paid, even across year-end. Being semi-retired, I don't know how i would manage without this coverage.

My dog was diagnosed with cancer and trupanion has been great with the claims. They've paid everything promptly and they gave me a pre-approval very quickly so I could continue the treatment without any delays and without worrying about whether a whether an expensive treatment would be covered.