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quick efficient service

Excellent service, always prompt, efficient and caring. Love Trupanion and so glad I joined!!!

Excellent service

Everyone at Embrace has been so supportive. We have had several incidents with our Border Collies and a scare with cancer for our little Red Heeler. The surgeries that were necessary for our two Border Collies and Heeler have been such a major concern and expense. Embrace saved us so much money and any time I had a question, the representatives were very helpful. They have made all of this so much easier when it could have been difficult and complicated

Unfortunately, my dog has had this lingering ear infection and he's been miserable. We couldn't figure out if it was an airborne or food allergy, and it's been really annoying. 15 months later, I feel like we have a handle on it and Duke is doing better, but it's definitely been an expensive journey. After not using my insurance for 4 years, it really came in handy when this happened. They have been a huge help!

ASPCA is not the cheapest insurance for pets but the care they show when your pet is ill is amazing. My Tiffany was diagnosed with very serious Liver issues and needs to be watched very closely. It is good to know that she is covered by a company with people who actually care how she is doing. I have had several calls to check on her progress since she first showed signs of this illness. Thank you ASPCA for your continued support.

When I first got pet insurance for my puppy 7 years ago, Trupanion had a great policy, affordable and covered just about everything. Then, they changed their policy model and substantially increased their rates about 4 years later. My premium doubled to more than $140/month and the coverage went to: each condition has a deductible, not per year, per condition. So, if 3 separate things happen to your dog in a year, you will be out the deductible times 3 BEFORE Trupanion pays you anything. I ended up having to substantially alter my policy so the premium I was paying before the increase stayed the same: result: $250 deductible from a zero deductible for each and every condition. So far, I have gotten nothing from Trupanion since this policy change because my dog has not had a recurrence of anything and nothing has cost more than $250 each time. This past year I have paid $800 out of pocket because each thing was something new. My younger dog is with Healthy Paws, a yearly deductible of $100 and then 90%. And for much less cost than Trupanion. I do NOT recommend Trupanion but am stuck with this for the rest of my dog's life. Likely I will have to increase my deductible to afford the next price increase.

I have been very pleased with this company. There are many options how you want to insure your pet. Even though I used different vets. there was never a problem. The communication was always clear and fast.

I am very happy with the service and coverage Mindy has with Nationwide, but of course didn't expect an increase in premium so soon. I do however recommend Nationwide to several of my friendly pet owners.

I kind of cringed when I realized nationwide was buying out/taking over VPI. However, they have improved the whole insurance 'game'. It's easier to get payment, they check up on you, they have fun contests. Just like an insurance company should be! They make you a part of their family and in turn, you bring them into yours!