5
out of 5
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5
out of 5
Great service
Great service
- INSURER: Trupanion Canada
- POSTED: 04/24/2018
- BY: Tricia
- BREED: Labrador Retriever (Yellow)
- AGE OF PET: 7 - 10
5
out of 5
5
out of 5
5
out of 5
Every person I have spoken to has been helpful caring and concerned
I have had to call customer service 3 or 4 times in the last couple of months & every person I have spoken to has been helpful, caring & concerned. Love Trupanion!
- INSURER: Trupanion Canada
- POSTED: 04/24/2018
- BY: Kerri
- BREED: Mixed breed Large (55 90lbs when full grown)
- AGE OF PET: 0 - 3
5
out of 5
5
out of 5
Sam was very pleasant to talk to.
Sam was very pleasant to talk to. She empathised with theissue I was having but told me I had to wait 3 days for another person to give me a decision on my veterinarians appeal since they had the weekend off. Really?Shouldnt another person be able to handle an appeal in a more timely manner?I had no choice-Sam said they had to read 9 pages of notes,whats that like 15 mins to 1/2 hour?Well I dont know the inner workings of an insurance company but did appreciate Sams willingness to help resolve the issue.Hope I get an answer today
- INSURER: Trupanion
- POSTED: 04/24/2018
- BY: Christine
- BREED: American Pitbull Terrier
- AGE OF PET: Over 11 years
5
out of 5
Always have had great service from Trupanion
Always have had great service from Trupanion
- INSURER: Trupanion Canada
- POSTED: 04/24/2018
- BY: Sue
- BREED: Golden Retriever
- AGE OF PET: 7 - 10
5
out of 5
5
out of 5
Our only issue is doubled in price over the two years.
Our only issue is that the pets that we have used their insurance are the two that have doubled in price over the two years. We struggle with this.
- INSURER: Trupanion Canada
- POSTED: 04/24/2018
- BY: Shawn
- BREED: American Pitbull Terrier
- AGE OF PET: 7 - 10