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2

out of 10

Disapointed by the response times for Trupanion

It has been our experience that Trupanion will stall as much as possible and do as much as possible not to pay out a claim. We first contacted Trupanion to request that a CT Scan for our dog be pre-approved - BIG MISTAKE!!! Because (pre-scan) dysplasia could not be ruled out, we had to pay upfront for the CT Scan. It took two months to get this confirmation from Trupanion that the Scan could not be pre-approved upfront. In the interim - we had to watch our dog struggle and were eating the cost of regular anti-inflammatory pills. In early February 2016, a CT Scan and orthopaedic vet confirmed that our dog had an acute injury (no evidence of dysplasia whatsoever) treatable by orthopaedic brace (which has corrected his limp completely and he will only need to be wear it for another 2 months). We forwarded the full package with report and invoice the very next day to Trupanion and it is now April and every time we call Trupanion for a status update they give us another excuse as to why they cannot make payment - i.e. we need to translate the documents, we need another report from your vet to populate his file for a completely unrelated injury from three years ago (which has nothing to do with the present claim)etc.....it is amazing to me just how far they will go to try to avoid payment - i.e. connecting lethargy from a throat infection from August 2016 to our dog's acute injury from late October 2016. To be honest - we would of been better served creating a savings account for this purpose. We are really disappointed in the way our file has been bumped around and neglected. I don't know whether this has been the experience for others - but in my experience the 100$ we pay a month is not worth this aggravation.
  • INSURER: Trupanion Canada
  • POSTED: 08/30/2017
  • BY:
  • BREED: Airedale Terrier
  • AGE OF PET: 1 - 8

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8

out of 10

Great Service!

I have been with Trupanion for about 2 years. I had no idea I would need them as much as I do. My cat has had a number of issues. I certainly hope for some healthier years to come! I'd rather never have to use my insurance. I have experienced excellent service from Trupanion. My claims are processed very quickly and everyone I've talked to live has been fantastic!
  • INSURER: Trupanion Canada
  • POSTED: 08/30/2017
  • BY:
  • BREED: Domestic Mediumhair
  • AGE OF PET: 1 - 8

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10

out of 10

Claim Submission

Trupanion has always been very positive and helpful when I submit my claims. They are awesome!!!

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10

out of 10

Pet Insurance

I am so happy to have chosen Trupanion as our pet insurance for our dog. They were so amazingly fast with our medical claim. Our dog had an accident and tore his knee cap off his rear leg and had to have surgery.

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10

out of 10

Awesome service!

Extremely quick claim reimbursement. 90% coverage. Love the peace of mind of Trupanion.
  • INSURER: Trupanion Canada
  • POSTED: 08/30/2017
  • BY:
  • BREED: Dogue De Bordeaux
  • AGE OF PET: 1 - 8

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10

out of 10

Great company

During one of our most difficult times this company and all the workers extremely helpful, courteous and compassionate. The claims department reviewed our claim in a speedy manor and was very fair in there final determination. Overall I was very pleased and reccomend it to my friend.

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10

out of 10

Amazing customer service

I'm am so grateful for how attentive and amazing Trupanion has been
  • INSURER: Trupanion Canada
  • POSTED: 08/30/2017
  • BY:
  • BREED: Mixed Breed
  • AGE OF PET: Over 8 years

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10

out of 10

Didn't expect the reimbursment to be so quick!

Our 5.5 pound Chihuahua-mix was suffering from acute diarrhea and spent the night in doggie hospital on IV fluids and antibiotics. The claim submitted by the vet was processed within 3 days and we received a reimbursement check shortly thereafter.

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10

out of 10

Very pleased

Easy claims form , fast payment , excellent customer service
  • INSURER: Trupanion Canada
  • POSTED: 08/30/2017
  • BY:
  • BREED: American Staffordshire Terrier
  • AGE OF PET: Under a year

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1

out of 10

Rate hike over 20%

In Trupanion policy guide they state "This annual adjustment will never exceed 20% in any given year." We had increase from $30.34 to $49.91! I called and inquired and they said, oh thats our policy for everywhere but New York. There is nothing in their policy guide that states there is an exception for New York. We have a young healthy cat, we have never filed a claim. This rate hike is outrageous. How can you trust a company to be there when your pet is in need, when they don't follow their own rules.

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