Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
23,383 total
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Claims process is OK, price increases excessive
Claims process is efficient. But I just got an email that my premiums are being hiked 59% year over year, following a 63% yoy increase the prior year. I haven't even met my deductible this year, so it's surprising to get experience-rated this aggressively.
Insurer: Embrace
By: Embrace Customer
Having insurance gives me peace of mind
I feel good knowing I have pet insurance and Spot makes it easy to recover the costs.
Insurer: Spot
By: Barb kieta
Waste of Money
I took out an insurance policy on my dog as a young puppy. He has been healthy and never had a claim. After paying premiums for him for 5 years, and another rescue for an addition year, I finally filed a claim. My border collie was accidentally poisoned after licking a chemotherapy cream on my arm. After calling my vet, was told to contact animal poison control. There was a charge, and they advised emergency treatment because the prognosis was grim. Part of their charge was working with the ER vets for treatment. I immediately rushed him to the Emergency Vet hospital where he was evaluated and they followed a three week protocol as advised by poison control. He was given meds, daily blood work and watched for neurological symptoms. The last blood test was taken by my personal vet. We were lucky he didn’t ingest enough of the cream to kill him.. For that I’m extremely grateful, and have advised my own dermatologist to warn patients using the chemotherapy cream if they have pets. I submitted all of my dog’s medical records and bills for his total treatment to Healthy Paws. After submitting my claim, they didn’t even approve enough of the costs to even cover my deductible. I cancelled my policy on both dogs citing rising costs of premiums and dissatisfaction with the lack of reimbursement on veterinary services.
Bad business practices
We received a notice that our 24hour Pet Watch was transferred to Hartville - they downgraded our coverage and tripled our monthly premium for the two cats from $137 to $392. There is no account information, no way to see details. We received no notice prior to this email. We can’t even cancel the insurance. That this is legal in the US speaks leagues to why everyone is so pissed off. Businesses are run poorly and they cover their lack of management ability by treating their customers poorly, overcharging while failing to provide value and engaging in other unscrupulous behavior.
Worth it to have the little guy covered
I like that there are yearly reimbursements for wellness appointments, vaccines, dental cleanings, etc. Payouts are quick and I'm glad we have our little guy covered.
Insurer: Spot
By: Hannah Allen
This was easy and what I like is that…
This was easy and what I like is that it covers both of my pets and I don't have to get multiple policies for each pet!
Insurer: Prudent Pet
By: Tracey Ninivaggi
I thought I would get more reimbursed.
I thought I would get more reimbursed.
Insurer: Spot
By: Toni Martindale
I have had metLife pet insurance now…
I have had metLife pet insurance now for some 7 years / two different dogs and it has been very worthwhile - but will say when i first subscribed it was for catostrophic purpose and was $35 a month i am now more than triple this cost for same coverage and a deductible of $250 -for 5k - I do think it has gotten pricey - and hoping that the renewal isn't double this year what i pay now because i will have to seek other companies -
Insurer: MetLife
By: Valued Customer
French Bulldog parent, Happy Customer
We purchased our policy for our French Bulldog when he was 6 weeks- or so- of age and we had it until he passed away. The terms of our policy were easy to understand. When I called for clarification about a claim- the customer service representative was helpful and knowledgeable. 9 times out our 10- the app was easy to use to submit claims and check on their status. The text alerts were very helpful and welcomed. Email communication of the claim processing was also helpful. We appreciated the email from PetsBest when our little guy passed away unexpectedly. I have found Pets Best so easy to work with and so reasonable- that I recommended them to a new French Bulldog parent that I met in the pet store. She was not aware of the need for pet insurance when becoming a French Bulldog parent. Our experience has been so good- that I also recommended Pets Best to a coworker who was wanting to purchase insurance- as a gift- to her daughter for her new mixed breed puppy. Thank you, Pets Best for being so easy to work with for the past 4.5 years- it was a nice, unexpected, surprise.
Insurer: Pets Best
By: Holly R
Consider an Alternative
Rates have gone up twice in less than two years, and the coverage is abysmal. $50 coverage for a $130 checkup?? I've been paying $80 a month for almost two years now and am seriously considering switching.
Insurer: Spot
By: Anthony Scerri