Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
21,918 total
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Sharp increase of monthly fee
As many have posted, they are increasing the monthly fee from $77 to $111, a more than 44% increase! I would understand a 5 to 10 pp increase year over year, but I did not expect such a significant jump in one single year.
Insurer: Healthy Paws
By: Michael
Insurance Scam
My plan covers accident/illness. Apparently, a cancerous tumor being removed isn’t enough to have the funds reimbursed. This place sucks. They just increased the plan to $200/month but then only pay 1/3rd of the claim? A $900 claim where our dog would have DIED prematurely if we didn’t remove. Save yourself money and create a savings account. Avoid this Scam.
Insurer: Pets Best
By: Derek
Mac the Dog
I have used this company for over 15 years. I cannot begin to do justice to how great the are are in relative comparison to the cost. My dog, Mac, was diagnosed with cancer earlier this year. Pets Best has enabled me to get him the best treatment possible and allow him to continue to live a high quality of life. Through the entire process, Pets Best has been extremely responsive to all my claims and adjudicated them in rapid fashion. They have my highest recommendation.
Excellent customer service
Excellent customer service. Agent was knowledgeable took time to answer all my questions prices were good
Insurer: Embrace
By: John Hallowell
We are very happy with the coverage we…
We are very happy with the coverage we have for our kitty. The claims process is also easy and smooth. We can relax knowing that our pet is cared for.
Insurer: ASPCA
By: ShonQ
Don’t Buy
It is terrible denied my claim because they said his symptoms started in the waiting period where I had already paid for the insurance but was not covered???? Even though it did not and I don’t know what that information is coming from seems like a scam do not recommend waisted 100 dollars for the months I’ve been on not to mention it took them a month to process my claim said I needed two years of vet history or my claim would be denied when I just got the dog a couple of months ago
Insurer: ASPCA
By: Alicia Combs
They make cancellation as confusing as possible to lock you in
I fortunately haven't needed to submit a claim for my pet so I cannot speak to how they process claims. However, the rates went from $29/ month to $73 for my single cat. I cancelled on August 28th via email, received a response on September 2nd that the cancellation was backdated 8/29 and yet was charged 9/8 the full premium amount. I filed a complaint with the Colorado AG due to how the company handles cancellations as both California (where the policy was started) and Colorado (where the policy was most recently active) require companies that have autorenewal, allows customers who sign up online be able to cancel online which Pet's Best doesn't offer. In violation of both CA and CO law. To rectify this, I ended up calling in, 1st rep was great, I really wish I got her name because she was wonderful. Second rep Erin had an attitude from the get go like she personally was affronted that I wanted to cancel my account, said she couldn't give me a timeline for cancellation. I obviously had questions, because there hadn't been clear communication on the cancellation process but Erin started getting angry and when I asked her why is she so upset when it wasn't her money she started crying which was crazy. I've never dealt with someone customer facing get so emotional, like out the gate started the call with an attitude. I the customer shouldn't have to ask a rep 3 times to check their tone and not to get upset because a customer has questions. Luckily a supervisor was able to join the call with a clear head, immediately processed the refund and the made sure the cancellation was actually completed effective immediately. Will never go with Pets Best again tbh, I don't want to deal with crazy increases and hard to reach/confusing customer service department. Big shout out to the supervisor Sebastian, he knows how to deescalate and communicate clearly with customers. Erin, please take a few days off and reset, it was too early in the morning to already be that worked up about customers. I'm so serious when I say that the day literally just started.
Insurer: Pets Best
By: Brittany
DO NOT USE THIS COMPANY
I've had embrace pet insurance for years. Never had a claim...never missed a payment. Rates started going up, $80 became $130...terrible..everything's going up..I get it... my dog is now getting older now and they just increase his coverage to $336 a month, if I change to lowest coverage its $160 a month for basically no coverage. Pricing my dog out of care. They know what they just did, that's why they sent me a letter saying what they did is legal in the state of Colorado. STAY AWAY FROM THIS COMPANY Please read the lies they sent me as a reply before you sign up for this company, because thats what you will get if you give them money, LIES
Insurer: Embrace
By: Carl Valenta Dahlia_grower
I highly recommend Nationwide Pet Insurance!
I visited the Nationwide Pet Insurance website after a friend referred me. The website was super easy to navigate; insurance packages were clearly outlined so you could see what was covered, costs were readily available and signing up for coverage was a BREEZE!
Insurer: Nationwide
By: Aisha W.