Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
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Highly Recommend Pets Best
I have two rescue pups that I have insured with Pets Best; by the way the first pet insurance company I have ever used. I had done my due diligence in finding the right policy and price for my needs and decided on Pets Best. I am so glad I enrolled with Pets Best. As luck would have it, I had to submit claims for both of my pups. The submission was easy and communication with Pets Best's customer service representatives was pleasant and thorough. Pets Best paid per the terms of the agreement of coverage. My pups have better insurance than I do! Pets Best has a customer for as long as I have fur babies. I would have rated them 10 "paws"; but then what would they have to strive for...:)!
Insurer: Pets Best
By: Alice
Extremely disappointed with Trupanion, use someone else.
I have 5 pets, all insured with Trupanion for years. They raise the premiums every year (significantly) and there is no cap on how much they can raise them. They will quote you a great rate to start but the next year they can raise it as much as they want. Personally mine have gone up $15/month but I have friends whose have gone up more than $50/month. As they did raise the premiums quite high, I used their chat on their website to raise my deductibles and lower the premiums, I clearly stated it was only temporary so I could work the new premiums into my budget. I specifically asked if the new deductibles would only apply to NEW claims, the advisor responded with 'exactly' and then proceeded with some blurb about how it works. Apparently, I missed the fact that his blurb did not specify new claims. Fast forward a few months, when I want to bring the deductibles down again, I am told that now any old claims I will now have to pay the new deductible even though I am reducing them, essentially they were PERMANENTLY changed to the higher deductible even though I had SPECIFICALLY asked about this and was told old claims wouldn't be affected. There is now also a 1 month waiting period for the lower deductibles to kick in (even though you pay for them) - which I was ALSO not advised about. Since it is in their policy / fine print, they refuse to help me, in fact when I asked a manager if there was anything they could do her answer was straight up 'no.' without even asking what she could do to help. All I wanted was for them to essentially reverse the deductible change in the first place, I offered to pay the difference in what my premiums would have been for the three months. They said no. So, essentially, to save $30/month on premiums, if I ever have to use an old claim again (ie allergies for my dog, urinary issues for my cat) I now have to pay HUNDREDS of dollars. That isn't even logical, I would not have changed my deductibles had I been provided that information. They refuse to help or even offer ANYTHING whatsoever. They don't care about client retention at all because they know that I am trapped with Trupanion because switching insurance companies, everything I've ever claimed or had issues with is considered 'pre existing' to another company. My suggestion? Go with Pets + Us. By the way, I work in the industry (at a clinic) and I repeatedly watch Trupanion deny claims, apply deductibles where they shouldn't be, and cause grief to already stressed out pet parents and to the clinics as well. Save your money, go somewhere else. Pets + Us will do direct billing too especially if it is a larger claim. Don't be fooled by their overly friendly sales people, they don't care at all about customers, pets, truly a greedy insurance company to the core.
Insurer: Trupanion Canada
By: Stephanie
Trupanion is affordable!
I always recommend Trupanion to people! It pays well and fast!
Insurer: Trupanion
By: Lana
I have peace of mind. I trust Trupanion.
I was not expecting a claim to be filed as I knew the office visit and treatments Mufasa received would not be covered. The diagnosis as a result of the visit indicates Mufasa needs surgery. The peace of mind knowing I won't have to worry about the cost is great.
Insurer: Trupanion
By: Donald
Wonderful for my dogs
All my Claims have been taken care of very well by Trupanion. I have 3 dogs and all are covered by Trupanion. All claims I submit are processed quickly. I am very pleased I have this insurance for my pets.
Insurer: Trupanion
By: Jackie
Prices are a bit high for the monthly premium
Prices are a bit high for the monthly premium
Insurer: Trupanion
By: James
Pleasant and attentive
Well it's affordable. The people are soo pleasant and attentive. They answer all our question and they never forget to ask you at the end of the conversation "tell Parda we at trupanion says hello!" Now that's family and it brings warmth to my heart that they real pet lovers.
Insurer: Trupanion
By: Deidra
Insurance a must
Trupanion has been great, there's enough to worry about when your pet is sick, it sure nice not having to worry about the price of the procedure your pet is having. You can focus on your pet getting better and not worrying about how can this crazy bill.
Insurer: Trupanion Canada
By: Karl
First time experience
I submitted 3 claims and have apparently been mailed a check for the first one. The next two claim amounts were below the deductible so no coverage. I would continue but sadly cannot afford the premiums.
Insurer: Trupanion Canada
By: Susan
Trupanion's Review
Most claims are approved quickly, however, the biggest issue encountered was that the deductible was charged for the treatment of symptoms that are byproducts of the treatment of a single condition.
Insurer: Trupanion Canada
By: Dahlia