Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
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Pet insurance must have for new puppies - and best of 3 insurers tried to date!
Purchased day 10 week puppy came home and $1,850 reimbursements later very glad I did (premium about $445 for 90% reimbursement after $500 deductible). Fast human phone customer service and offer waiver from 6-month waiting period for orthopedic issues if have vet do exam after purchase. Also having used two other insurers in past for other pets; prefer one deductible for all issues not new for each; specialists being paid at same amount as regular vet; and initial diagnostic vet visits covered (not all do - we have been at least 10 times the past 11 months). Only recommendation is claim submission form as requires 1 invoice per submission. My mini-aussie contracted severe case of Giardia that continued for about 4 months (many dogs have parasite it but never suffer effects). Four courses of treatment later it also effected her overall digestive health including vomiting and ongoing food irritations. Then after antigens gone; she caught kennel cough a couple months ago probably at doggy day care. Through it all Embrace has approved every claim submitted with no questions besides vet medical records - or hassle - and the check arrives 10 to 14 days later. In the beginning there were some claim issues related to vet billing changes but I quickly spoke to a supervisor. She has been very professional, and empathetic, and is just an e-mail away if a payment tardy (been about 20). I just received the policy renewal quote and was estatic so see no increase (unlike Go Pet Plan which I used several years ago for another dog - went up 10% annually first few from puppy initial plan to 15% by year 6 so dropped). Also used Healthy Paws in past for cat but when compared before buying this time it was more expensive.
Insurer: Embrace
By: AnnD
So thankful for Healthy Paws!!
I recently rescued a pupper in March. My friends at work mentioned getting insurance for him. I thought to myself, no way he would ever need it! I signed up anyway just in case. The monthly fee is not much- just cut back on a few Starbucks drinks :). Connor ended up with a large mass on his leg. It was a very scary time because I had bonded so much with this dog and I was terrified for surgery and being able to afford it. Thank goodness I had Healthy Paws who answered all of my questions and made the process so easy. The app is fantastic and it is so easy to submit claims. They process quickly and the next thing you know, they are paying back up to 80%. Getting pet insurance through Healthy Paws was the best thing I’ve ever done!! I am so thankful for them!
Insurer: Healthy Paws
By: Carrie
This insurance company is the REAL DEAL!
This insurance company is the real deal. They cover exactly what they say they’ll cover. No swindle tactics are used for your business. They’re honest and true to their word. If you want to protect your animal from any accidental injuries or sicknesses for a good rate, this is the company to go to. My 18 week old Pomeranian has a chance to beat the parvovirus due to this amazing company. THANK YOU SO MUCH TRUPANION! You’ve saved countless numbers of animals lives and prevented countless numbers of anguish and financial problems from human lives. It’s companies like THIS that make a DIFFERENCE!
Insurer: Trupanion
By: Joseph
The best thing I’ve ever done for my dogs and I.
I had considered Pet insurance for a long time but couldn’t decide if it was worth the money. After two knee surgeries for my dog that has passed and complications with both I had spent $20000 in two years time. I knew I had to do something different because I couldn’t afford to go through that again. I asked my vet who she suggested and the girls at the desk and her both answered Trupanion without hesitation. I looked into it found a combination of monthly payment and deductible I could afford and signed up. In 6 months it has more than paid for an entire lifetime of monthly payments. Every claim I have submitted that fit within the agreement I originally signed up for has been approved. Thanks to Trupanion my dogs are always taken care of and I can rest easy. I always tell everyone I meet with a pet how great Trupanion has been for us and that they are worth checking out.
Insurer: Trupanion Canada
By: Jenny
Customer service is key for me and you certainly not let me down
I have this insurance when it was VPI, I have been completely satisfied since 2012. Thank you Jerrie jurczyk
Insurer: Nationwide
By: Jerrie
Best insurance ever
I continue to be very satisfied with Pets Best and their services. Best insurance ever!!! I will continue to recommend. Thank you!
Insurer: Pets Best
By: Betina
Trupanion is well worth the investment.
The ROI on my Trupanion payments was much greater than I could have imagined. You literally saved me thousands and thousands of dollars. Thank you, Trupanion.
Insurer: Trupanion
By: Susan
Peace of Mind
Very glad knowing that I have insurance for my baby.. we have needed it a few times and as broke students it's very comforting knowing that we can do anything for our boy on a budget!
Insurer: Trupanion Canada
By: Olivia
Good but slow
Although I'm glad for pet insurance, I wasn't happy with the increase. The new upcoming year is more expensive even though Nationwide didn't really pay out that much on my dog. I'm also tired of being nickeled and dimed - please just roll up the sales tax and waste disposal into the reimbursement. Then my dog had a reaction to a vaccine so the vet's office gave her a shot of cerenia (she threw up as we were checking out). Nationwide wouldn't cover it because it had no diagnosis (it was a well visit). Embrace would have made the outreach to my vet's office and obtained a diagnosis. There's the difference in customer service.
Insurer: Nationwide
By: Louise
Multiple Pets-Glad we have the insurance but wish it were easier to submit the claims
I have the insurance for my 3 dogs and 2 cats through my employer. The multi-pet discount makes it more affordable. My main complaints are the "ease" of submitting claims. Since I often take more than one pet at a time, often the claims are not processed correctly requiring a call to customer service. Customer service is always very helpful, and the issue is usually resolved right away. I just wish it were easier submit the claims through the website instead of emailing or using the Vitus Pet app. It would be nice if I could submit a receipt once, and indicate that the receipt applies to multiple pets, instead of submitting the same receipt multiple times. Payments through Chase have been very quick recently. That has been very helpful rather than having to wait almost a full month to get the payment.
Insurer: Nationwide
By: Brenda