Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
Other Categories
Claims always completed quickly
All of my claims are always completed quickly and the payment is always fast as well!!
Insurer: Trupanion
By: Tanya
Quick payment, easy process.
Quick payment, easy process.
Insurer: Pets Best
By: Jenna
Very Pleased!
My claim was handled promptly and payment arrived before my monthly statement arrived. Very pleased!
Insurer: Trupanion
By: Carolyn
My claim was handled
My claim was handled promptly and payment arrived before my monthly statement arrived. Very pleased!
Insurer: Trupanion
By: Carolyn
Quick and efficient claim filing.
On-line filing of a claim was quick and efficient. Two years ago, I had to print a claim form, complete it, and fax it to Pet's Best—not a big deal but still time-consuming in my busy schedule. I not only appreciate the simplicity of filing an e-claim but also the email confirming the claim had been received. I especially appreciate the notification that Pet's Best was running a bit behind in processing claims. All the information that needed to know was provided. Thanks.
Insurer: Pets Best
By: Deb
The process is so easy.
The process is so easy, just log into your account and click on claims. I received a response and payment in a very timely manner.
Insurer: Pets Best
By: Beth
Quick response
Quick response and fast payment
Insurer: Trupanion
By: Giselle
You didn’t pay for what you said you would
You did it pay for my sog’s anaplasmosis while she was taking flea and tick prevention. You said you would. You lied.
Insurer: Pets Best
By: Kimberly
My veterinarian's opinions were ignored with respect to my denied claim
You can be assured that, even with the full support of your pet's own veterinarian, your claim will be labeled "pre-existing condition", based on minor "symptoms" in the pet's previous records. The Trupanion vets and diagnosticians completely dismissed the medical opinions of my pet's own veterinarian. Her letters and communications were rational, logical, ethical, and requested that my claim be honored (for hip dysplasia which will cost many thousands of dollars over the years - only I can't afford that so she will be euthanized in about 2 years when chronic pain occurs). She's 5 years old.
Insurer: Trupanion
By: Janet
Pre-existing conditions
Trupanion's pet insurance policy is cleverly crafted to use any reported past "symptom" as a reason to reject a whole range of claims. READ IT. I purchased Trupanion for my labrador because of the Trupanion-generated "success stories" posted in my vet's exam rooms. Now my sweet 5-year-old girl faces euthanasia in about 2 years when she develops chronic pain from hip dysplasia. This condition is regularly and successfully treated by vets, and she could have lived comfortably to a ripe old age. My poor choice of Trupanion cost my pet her life.
Insurer: Trupanion Canada
By: Janet