Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Best decision I have ever made as a pet owner
We have never purchased pet insurance for previous dogs but, we did for Ellis and it was the best decision. Routine vet visits, health visits, things a puppy needs are expensive and it is nice to have coverage that reimburses some of those costs. The ability to file a claim using the VitusVet app make it simple to upload invoices and Nationwide process the claims very quickly. Love the direct transfer to bank account feature.
Insurer: Nationwide
By: Scott
Nationwide is the very best
We have had your pet insurance for almost 2 years now and have been very pleased with the service we have gotten. They are very prompt response and have saved us a lot of out of pocket costs we would recommend them to all
Insurer: Nationwide
By: Dwight
Amazingly easy complete coverage.
I have had my puppy for 9 months now and so far Nationwide Whole Pet with Wellness plan has been amazing. I love that it covers preventative medicine, so smart. Submitting claims is very easy and fast.
Insurer: Nationwide
By: Amy
Best decision we ever made!
I have no complaints regarding Embrace. We have, unfortunately had multiple claims over the last ten years and Embrace customer service has been fast, efficient and hassle free. I highly recommend this pet insurance for your fur baby!
Insurer: Embrace
By: Patricia
It was easiest experience ever
The quickest and easiest experience ever, it was so easy to upload my claim and got reimbursed quickly!
Insurer: Pets Best
By: Ashley
The best insurance I could have chosen for my furry baby.
I file my first claim within 2 weeks of signing up my puppy to this insurance. Filing the claim was very easy and I received 90% of what I paid within 2 days. I feel at ease knowing that my baby is covered.
Insurer: Pets Best
By: Francisca
Tremendous insurance
Embrace was so helpful in paying my vet bills and within two or three days after submitting the information. I definitely recommend them
Insurer: Embrace
By: Bobbie
No worries about caring for my dog's health
We have had Embrace pet insurance since our dog was 1 year old(she is now 6). Every claim has been handled quickly and we have been reimbursed in a timely fashion. Our dog has had ACL surgery, skin issues, digestive problems, and allergies. I never had to worry about the expense of treating her. For us, Embrace insurance has been well worth it.
Insurer: Embrace
By: richard
Embrace Is the Best Insurance we could possibly have!!!!!!
I have no other words to describe Embrace Pet Insurance and their team other than AWESOME! The best experience I have EVER had with a insurance company
Insurer: Embrace
By: Andy
They didn't just COVER, they CARED!
Our beloved Simba developed a blocked ureter and was hospitalized while we were in another state for my Mom's funeral. He was hospitalized there two nights and we had to bring him right off the plane to the hospital at home for another night. Thank God he recovered completely (and Thank God his own vet gave him a 14-day injection of the antibiotic after my husband and I spent three days going thru motions that would have been more appropriate for an episode of I Love Lucy...but never got one pill down him. Because of the timing of Mom's funeral shortly followed by holidays and then some serious medical issues for one of us humans I was VERY slow in getting the claim filed. And the claim was more complicated because of him having three different providers. But an angel at Embrace walked me thru everything -- and even followed up with a phone call the following Monday to make sure all was well. EVERYONE I spoke with was so kind and so helpful. Once filed our claim was paid within a week or so after processing and the processing took only 2-3 days. I was VERY impressed and very pleased.
Insurer: Embrace
By: Ellen