Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
74,890 total
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Quick processing of claims
I can't believe how easy it is to file a claim from my smartphone app. The processing time is amazingly quick, and i like that you can go online and check status of the claim! Thank you so much!
Insurer: Nationwide
By: Diane
Great Company
We have had Embrace insurance for about 6 years and we have never had a problem. The Embrace team is very responsive and I never felt like we had to wait very long for our claims to be processed. Everyone I have spoken to on the phone has been knowledgeable, nice and professional. I highly recommend this company.
Insurer: Embrace
By: Jenni
We'd still get our dog treated. Wish it was clear that there is an annual cutoff per disease.
Generally pleased with the processing of our paperwork. Prompt and efficient. Lack of clarity on coverage for an individual disease could be improved.
Insurer: Nationwide
By: Yale
Best coverage, reasonable cost, claim turn around time is excellent
I researched over half a dozen plans before insuring my new puppy. I have made a couple of claims already for well-puppy check and an injury. The claim submission process can be completed online or by mail, I chose online. The claim was handled expeditiously. I have recommended Nationwide insurance to a couple of new puppy parents.
Insurer: Nationwide
By: Cindy
Pet insurance company cares about my dog
Trupanion really cares about my dog!!! They are quick to pay my claims and have always responded promptly to questions or concerns regarding any claims.
Insurer: Trupanion
By: Suzanne
they are fast at processing claims!
Everybody I have ever felt with has been extremely friendly and helpful. They have been fast at processing my claims and have never had trouble when turning one in.
Insurer: Trupanion
By: Jenn
Great Customer Service
My dog needed knee surgery. I process of getting my claim processed was unbelievable. Everytime I called and spoke to a Healthy Paws customer care representative they really made the process easy and gave me all the information I needed. I also like Being able to submit claims from my cell phone.
Insurer: Healthy Paws
By: Rose
We have wonderful experience with Nationwide pet insurance.
Nationwide has helped us on medical expenses with our dogs. No problems with getting reimbursements. No need to concern about the vet bill, our dogs see vet when there is something wrong and do health exam once to twice a years, they stay healthy! I've told many friends about Nationwide, because I have very positive experience and very happy with the services. Thank you Nationwide!
Insurer: Nationwide
By: Hui
We are covered!
My little girl had a case of bad UTI's and to top it off she had a slab fracture on her back tooth. Lots of expenses coming up! Nationwide has covered at least 90% of the costs associated with her treatments and I couldn't be more grateful. The insurance does help a lot in these situations. I am so thankful for it! Thanks Nationwide.
Insurer: Nationwide
By: Nicole
Have had insurance on Shadow since he was 3 months old and it is wonderful.
I am very glad I got pet insurance. It is very helpful when he is sick or just gets his routine exams and shots. One of the best decisions I have made. He has been insured since 3 months old and is worth every penny. Claims are made in a timely manner and Shadow and I couldn't be happier. He had to have a low grade melanoma removed from his belly recently and claim was paid in a timely fashion.
Insurer: Nationwide
By: Evelyn