Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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They're awesome!
They've been great to us and very helpful! Its been worth it to have pet insurance and I'm glad I got it with Embrace!
Insurer: Embrace
By: Alicia
Great response to questions concerning coverage & reimbursement!
I cannot say enough good things about Embrace Insurance. Our Golden is close to 13 & he is beginnig to have arthritic problems. Great response to questions concerning coverage & fast reimbursement! Always kind & pleasant!
Insurer: Embrace
By: Linda
The greatest
ASPCA Insurance is the greatest. They were highly recommended by the vet. They paid my claims efficiently and promptly.
Insurer: ASPCA
By: Michale
Affordable Caring
My dog needed to have surgery and Embrace Insurance is very helpful and responded within one day of posting a claim. Thank-you for making my dogs life much better and being able to take care of her.
Insurer: Embrace
By: James
Helpful, Prompt, Transparent
I've had ASPCA pet insurance for Jackson, my terrier mix, since I adopted him 10 years ago. Some years I haven't used it all all, and other years it's paid for itself. But the peace of mind I have knowing that money won't be a big issue if he needs care, it makes my life better. Claims are easy to submit, processed fast, and I've never had to dispute coverage. They even call to make sure we're both doing well after an incident. This insurance has been a lifesaver on more than one occasion, and it's worth every penny (and I don't think it's that many pennies for what I get in return).
Insurer: ASPCA
By: Kimberly
Eery courteous helpful and compassionate
Haley was very courteous, helpful, and compassionate, regarding facilitating medical care for our German Shepherd.
Insurer: Trupanion
By: James
Easy & always have someone to ask question of
Easy & always have someone to ask question of
Insurer: Trupanion
By: Laura
Outstanding service that is second to none!
Outstanding service that is second to none!
Insurer: Trupanion
By: Thomas