Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Absolutely worth it !!
We got our beloved Golden when he was 11 months old and we wanted to make sure he was always taken care of. So we got the insurance and we are sure glad we did. He had to have surgery last Feb when he tore is CCL and that alone was worth the premium we had been paying up to that point. You never know when an accident or illness will happen and knowing that your pet is covered makes it so much easier to go see the Vet and not worry about not being able to afford the outcome. And if its a simple ear infection, well that's great too. Getting reimbursed for office visits and take home meds is great !! We highly recommend this policy, there are several different levels to choose from and they are very fast in responding to filed claims and even just questions. We've had interactions over the phone and by email as well. You wont regret the security PetsBest insurance policy gives you and your beloved pet (s).
Insurer: Pets Best
By: Melissa
Great Coverage; Great Service; Fair Rates
We became Nationwide clients about a year ago, through the benefits group of my employer. Because our pets are different ages and species, we ended up with four policies (five later) at three different rates and with different coverages. ALL claims have been handled promptly, with a clear explanation of what was and was not paid. Great company with great coverage; great service; fair rates.
Insurer: Nationwide
By: Bill
Thank heavens for ASPCA pet insurance
A few months ago my 18 month old bernese mountain dog tore her ACL in her knee. This injury ment she had to have a very serious surgery with long recovery. The cost of the surgery $6,000. dollars ! Thank you ASPCA pet insurance. I don't know what I would have done without you. The claim was paid promptly with no questions asked. The follow up care was paid with again no questions asked. Anyone with a pet is foolish not to have ASPCA pet insurance. Not only is it a comfort to have it also assures your pet will always get the best of care. How to cover the cost is not a worry.
Insurer: ASPCA
By: Sally
A Very Smooth Claim Experience
I've had my three dogs insured with Embrace since July of 2017. I had my first claim with my Yorkie in April of 2018. I was very impressed how the claim was processed. They advised me that they had received the claim, kept me posted on the status and most importantly, paid the claim very quickly. My experience with Embrace for the first time, makes me very glad I chose them!
Insurer: Embrace
By: ALICE
All of my claims have been a very easy to submit and processed quickly.
All of my claims have been a very easy to submit and processed quickly. Thank you!
Insurer: Trupanion
By: Deborah
Very helpful staff and easy to use/submit claims.
Very helpful staff and easy to use/submit claims.
Insurer: Trupanion
By: Kelly
Always great service from Trupanion!
Always great service from Trupanion!
Insurer: Trupanion
By: Diane
Trupanion makes it so easy to file our claims and your follow up so well,
Trupanion makes it so easy to file our claims and your follow up so well, be it asking for a little more information about our pets visit or checking in to make sure we are satisfied. Thank you so much for making our lives of taking care of our pets so much easier.
Insurer: Trupanion
By: Steve