Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Very easy to work with
excellent service
Insurer: Pets Best
By: Karla
Exactly what I'm paying for, totally happy with Embrace.
We've had several claims submitted with Embrace over the past 7 years for our dog. The claims are easy and fast to submit (I wish people insurance was so easy) and they were paid right away. I'm surprised and very happy with Embrace. BTW very nice customer service agents as well.
Insurer: Embrace
By: Andrea
Love It!
We got Figo about a year ago and are so glad we did! We love our dog and the poor thing always seems to have issues. Figo helps our pocket book very much and their customer service along with timely feedback to emails or even text messages always is professional and friendly. They are very quick to review any claims and process them quickly. Their email notifications are great and website is easy to navigate and use!
Insurer: Figo
By: Patrick
Do what they say
My Border Collie has come down with an immune disease and Embrace is coming through again. Easy to make claims and fast reimbursement payments. My other mixed breed dogs have had claims as well and I have never had any problems with the claims. They cover what they say they will, and have good customer service.
Insurer: Embrace
By: Julie
Very detailed and helpful answer
Good service
Insurer: Nationwide
By: Ruby
Positive Experience
This was a very positive experience, both times. I called about the same issue twice, because when I got off the phone the first time, and looked at my notes, I was confused. So I called back to ask some questions.
Insurer: AKC
By: Anita
It is very easy
It is very easy and fast to submit a claim.
Insurer: Trupanion
By: Kerry
Always quick
Always quick and easy to deal with. We recommend all the time.
Insurer: Trupanion
By: Kim
Awesome customer service
Awesome customer service and quick responses to all questions asked I've already told people how great and fast
Insurer: Trupanion
By: Natalie
Trupanion has never cancelled my policy
I have been with Trupanion since I bought my beagle 9 years ago and am so glad I did. He has had many incidents and also condition that requires daily maintenance and Trupanion has never cancelled my policy. I know of others that have had insurance with other companies and had their policies cancelled. It is really important to maintain all annual visits!
Insurer: Trupanion
By: Leanne