Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Customer Service
Service is quick, friendly and helpful
Insurer: Nationwide
By: Merril
Claims are handled quickly
Pets Best has always handled claims in a timely manner. I’ve used them for 2 cats. They are courteous over the phone if you should have to call. The online claims are super easy to file.
Insurer: Pets Best
By: Diane
Nationwide Pet Insurance is effiecient and easy to process claims.
I am first time pet owner and I found about Nationwide Pet Insurance thru my friend. I have used my pet insurance twice and it’s always been a good experience...All my refunds are direct deposit and I use vitus vet app to send my receipts.
Insurer: Nationwide
By: Shirley
Best insurance products and highly informed staff!!
This is the second Pet I have had on NAtionwide. I am extremely impressed with the products and the amazing customer service. They are very knowledgeable, friendly and efficient.
Insurer: Nationwide
By: Kate
Wesley
Fast claim response and excellent customer service. Would definitely recommend your company to friends.
Insurer: Nationwide
By: Mario
Claim
You asked me to resubmit a claim that didn’t have a diagnosis. I resubmitted last week and did not get a confirmation on receiving the fax. I’m clueless as to the status.
Insurer: Nationwide
By: Steve
Excellent customer service and medial review and value!
I'm so relieved and always happy to have coverage for my dogs with Nationwide. Each experience with them over the past few years has been standout, from the exceptional and clear and easy to navigate website to their unsurpassed Customer Service. The cost of my policy is well worth it for such comprehensive coverage and reimbursement. I wish my OWN health care were half as good!
Insurer: Nationwide
By: Danielle
Making a claim and getting it approved can be a hassle
Making a claim is a hassle because I can’t do it on my phone or tablet I have to use my computer. I had a claim denied because I was missing a document the representative I spoke to on the phone was very nice and helpful. Next time I had a similar claim I included all the documents but it was denied again. I have not found time to call yet to disputed.
Insurer: Nationwide
By: Heather
too long, poor commuication
Claims took a very long time to process. Some communication was online and some via mail. Had to call several times to find out more info was needed for me (weeks after intially sending info) and that I would get a letter that told me this. If claims are submitted online and you can check on the status, then communication should be able to occur here- not by a letter for one thing, and email for another, check the website for another. These claim statuses online also did not reflect what part of the process they were in -reviewed, complete, pending, etc, without explanation of what was actually happening as indicated. You send the claim by email to one email, then follow up info/history/records are to be sent to a different email which is not mentioned on the site. Took months to be reimbursed. Then got several letters that mentioned preconditions (of eye inflection, inflammation that was not present when I adopted the cat), and each one said something slightly different but essentially the same. Overall, not sure if it is worth it and am disappointed with the difficulty and lack of clarity it took to navigate the process.
Insurer: Nationwide
By: muriel