Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,392 total
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No Problem With Insurance Claims
I submitted two claims to Embrace by mail at one time. I received notification within a few days by email that my claims had been received and were being processed. Notification that they had been reviewed and approved came by email a couple of days later. Embrace promptly deposited the settlement amount with which I agree (80% after $500 deductible) from both claims into my personal checking account. Appreciate being informed and kept up to date by email throughout the claim process. I was pleasantly surprised how quickly they settled and paid my claims.
Insurer: Embrace
By: Louis
Bringing Pet Insurance to the 21st Century
Luckily i've not needed to made a claim, so this review is more of my buying experience and then being a member for around 6 months. I read a lot of reviews to find a price vs coverage balance for my 2 year old Poodle mix. Figo was incredibly competitive and the policy information was clear. What I really like about this insurance is the user-experience, the website looks good, is simple to use, you can SMS customer service and store your pet records in the cloud for when you need them. I easily signed up to Auto Pay with my bank, got a discount for adopting a rescue and feel that if I need to use them, then they will be there.
Insurer: Figo
By: Lee
Excellent experience, concerned, courteous and fast claim processing.
Our Ruby came to us at 3 1/2 she is a rescue from breeding for a puppy mill. She will be 12 this month. We had two claims and they were processed and paid expediently. We are on limited, fixed income and find that ASPCA offers the highest level and best coverage for our dog. The rate increases are appropriate to her health/age and are not oppressive to our finances. Their concern about Ruby has been consistent and genuine. The policy is clear and easily understood. ASPCA stands up for what they agree to in the insurance contract. ASPCA is available for assistance and questions. Thank you, ASPCA, for being what you say you are. Lilie Allen
Insurer: ASPCA
By: Lilie
Figo is an excellent pet insurance company.
The Figo app is fairly easy to navigate and not difficult to use.. it allows a lot of important information to be stored. Filing a claim is straightforward and is relatively easy to do..
Insurer: Figo
By: Shellaine
Grateful
I contemplated for years about getting pet insurance for my very healthy dog. I NEVER expected that I would have to put it to use 6 weeks after I purchased it, but my dog got very ill on Christmas Eve! Embrace made the claim filing easy and I am awaiting my check in the mail. They were very helpful and the process was easy, but I do feel bad that I did have to use it. At least my dog is totally fine today!
Insurer: Embrace
By: Bambi
Thank you
Our cane corso needed two surgeries within 4 months. Everyone at healthypaws went above and beyond and continued to check in on the progress and well being of our fur baby. Thank you for going the extra mile and for being so helpful!
Insurer: Healthy Paws
By: Lauren
Very happy with Embrace!
I have always had a very good experience with Embrace. I especially like that they email me when a claim is received. They are always prompt in their reviews and reimbursements? Customer service has always been attentive to questions.
Insurer: Embrace
By: Barbara
Nice experience
l always had a very nice experience with to whom l talk to when l called and Haily was tops
Insurer: Trupanion Canada
By: Pat
I am a satisfied customer.
I've only been with ASPCA less than a year and filed a claim two months ago and am very pleased with their service.
Insurer: ASPCA
By: Helen
Efficient and kind treatment at a time of real stress
My dog was recently and quite suddenly diagnosed with Stage 4 cancer. The diagnostic charges alone were about $1,700. My claim was processed within a week and I only had to pay $270 of the total charge. One of the Embrace staff also immediately answered my inquiry about coverage for in-home hospice care. We have been Embrace members for over 7 years and have always had a great, caring experience.
Insurer: Embrace
By: Marji