Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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It is offensive when you write "glad we could help out with the cost of the visit", as I am paying premium rates for coverage.
The insurance is good and the reimbursement payments are timely. However, emails sent are highly offensive. My dog needed a flu vaccine because there was a flu epidemic in our area. I did not appreciate a follow up email hinting that she was not well. I also take offense at the idea that the insurance is "helping out". Wording is insensitive. I am paying for that "help" . Please be more mindful in future communications .
Insurer: Nationwide
By: Lexa
It is offensive when you write "glad we could help out with the cost of the visit", as I am paying premium rates for coverage.
The insurance is good and the reimbursement payments are timely. However, emails sent are highly offensive. My dog needed a flu vaccine because there was a flu epidemic in our area. I did not appreciate a follow up email hinting that she was not well. I also take offense at the idea that the insurance is "helping out". Wording is insensitive. I am paying for that "help" . Please be more mindful in future communications .
Insurer: Nationwide
By: Lexa
Tease's care
I am extremely pleased with the responsiveness of Nationwide Pet Insurance. As per requests, I have submitted detailed invoices from Vet along with the vet's notes with regards to Tease. Within a month, I have received reimbursement. I couldn't be happier with Nationwide! I have sung your praises to friends.
Insurer: Nationwide
By: Sharon
Excellent service! I always recommend this company to anyone who asks about pet insurance.
Excellent service! I always recommend this company to anyone who asks about pet insurance.
Insurer: Nationwide
By: Aleta
timely response for claim review, good details included
I really appreciate the consistency with claim review timing. It's good to know we can rely on getting a refund within a few weeks each time! These little guys and gals can be expensive!
Insurer: Nationwide
By: Claudia
Awesome
Okiver was not ill. He went for his annual check up and vaccines. I appreciate you checking on him.
Insurer: Nationwide
By: Christy
Great service
Great service - fast, and easy - submit online, electronic payments for reimbursement.
Insurer: Nationwide
By: Jim
Seamless
They made the claim process seamless and we felt our little man is well covered by their insurance. Would recommend it to anyone.
Insurer: ASPCA
By: S
Worth the peace of mind
ASPCA pet insurance is so important for our two cats. Many years ago, we were not able to afford treatment for a beloved pet and we decided we never would be in that position again. ASPCA gives us the peace of mind that we can give our cats the best care. Claims are processed quickly with no issues. The representatives are always friendly and helpful. I recommend this insurance to all my friends.
Insurer: ASPCA
By: Donna