Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Best experience and prompt payments!
Never a hassle, payments are prompt and pleasure to deal with.
Insurer: Embrace
By: Bohdanna
Thankful for Figo and their support for pets
Great company with reasonable rates for your pets coverage. They review claims and response in 24-48 hours and in 1-2 business days later you will receive a deposit or check for the reimbursed amount. Great customer service, great website, great team, and very happy with their coverage. Knowing my dog had a cancer scare and broke a tooth all within 8 months they covered everything besides my deductible for my pet and the percentage rate we choose. I have already recommended many others with pets to seek insurance needs with Figo. Very happy dog mom.
Insurer: Figo
By: Sheree
Making decisions
We recently had a bout of sick tummy with our cat Loki. He woke up vomiting and seemed okay. He ate through out the day but would vomit soon after. We decided it was time for an emergency visit, which can be quite costly. Thankfully we had ASPCA Pet Health insurance and we didnt have to stress over making decisions on his care, we told the doctors, do everything you need to do, you let us know if you need permission to do more. Without the insurance that 4 hr wait in the waiting room would have been filled with worry over how we would pay his bills, what we would need to sacrifice to make our baby okay. Instead we were able to focus on hoping and praying for his good health, which is all a pet parent in that situation should have to worry about. Thank you ASPCA Pet Insurance for making an awful stressful time a peace of mind in finances. We appreciate all you do. They have even called periodically through the claim and afterwards to check on Loki, as well as our other cat Princess. Thanks for making us feel like family 😻💜
Insurer: ASPCA
By: Chantelle
Best Insurance!
After talking to several other companies when I was initially researching insurance, Nationwide made the most sense. Now that we've had it for a couple of years I can definitively say that it is the best insurance! It's really simple to understand-one deductible, and then they pay 90% of all costs after the deductible has been met each year. It's quick, and painless to submit the claim, and we are always paid promptly. This insurance has made going to the vet stress free! Thank you, Nationwide!
Insurer: Nationwide
By: Darla
Does not pick up as much as they used to.
Was very surprised and disappointed at the claim reimbursement for my dog, Hershey. You need to review the amounts WITH A VET. $650 on a $3500 surgery is way wrong. Hospital stays and daily nursing need to be covered with your best medical policies! I have not picked apart what was reimbursed on Mimi’s claim because I no longer trust the company anyway. The below comments relate to Mimi.
Insurer: Nationwide
By: Nancie
Would definitely recommend Nationwide
Continued great service from this company. Claim submission is easy and expedient in most cases.
Insurer: Nationwide
By: Susan
good overall.
good overall. Took about 4 weeks for a response which I thought was a long time, even for the first claim. Overall I'm pleased with my experience so far and would recommend. I appreciate that it took me a long time to turn my invoices in, and the representative told me there was no expiration, which was impressive.
Insurer: Trupanion
By: Carrie
Very Patient
The woman I spoke with today took her time explaining the coverage options with me and was very patient with my questions on coverage and limits.
Insurer: AKC
By: Holly
Awesome customer service
Awesome customer service and awesome claims experience. I'm recommending Trupanion to all my friends!
Insurer: Trupanion
By: Veronica
Good experiences
I have always had good experiences with Trupanion - from the very beginning until now. A very good feeling that my dog (my baby) will be taken care of by an excellent company. Everything is explained and is taken care of in a timely manner, too.
Insurer: Trupanion
By: Mary