Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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The "Bestest"!
The best service! I've referred to many friends.
Insurer: Nationwide
By: Shouhua
The best choice I have made for my dogs health and my pocketbook
Nationwide pet insurance is the best. It provides a peace of mind now that my dog is getting older. Nationwide is prompt with payments and always available to answer questions you may have. I recommend to everyone in my life that has a pet!!
Insurer: Nationwide
By: Sabrena
Nationwide Pet Insurance is the best and most inclusive insurance.
Didn't know about Pet Insurance Review when we were looking but we love our choice. We've been with Nationwide Pet insurance since our baby was a baby. They've never been a hassle to deal with. Everything is automated and they've covered everything from emergency services to prescriptions. We've hit no exclusions from the services.
Insurer: Nationwide
By: John
Insurance for the smallest member of the family
We have been with Nationwide for many years. With each of our pets they have been there to help with the expenses whether routine or emergency. We are very happy that there is such a caring agency available for the smallest member of our family.
Insurer: Nationwide
By: Virginia
Amazes me how easy this has been.
Been an absolute breeze submitting claims and getting reimbursed. Wish I knew about this before now.
Insurer: Nationwide
By: Andrea
Thankful for Nationwide
I have never had pet insurance before, but when we got our puppy last year, I signed up for Nationwide. I am so very glad I did! Turns out our beloved girl has had more visits to the vet than any of our past dogs. Payment has always been prompt, the staff is very helpful, the app easy to use and since we are on a fixed income, our insurance has let us get Sophie the appropriate care without putting us into debt. Thank you Nationwide!
Insurer: Nationwide
By: Terry
Really glad we went with Embrace pet insurance. It hasn’t a very personable and intimate feel that is rare. Also very fast
Would totally recommend this company to others. They are so nice, and I was notified the same day of one of our wellness claims that it was received and accepted. It’s really nice to know that this company cares about our dog. I did a lot of research before settling, and they seem to cover more with very competitive rates
Insurer: Embrace
By: Jenna
Best Decision for our Pets
I had VPI insurance for years, and was satisfied with them. Since Nationwide has taken over, things have gotten even better! The customer service, ease of use of the website and claims process, the transparency in coverage, and the follow up is absolutely incredible. We just had an expensive surgery for our dog, and knowing we had coverage was such a blessing. We know friends who have had to make difficult financial decisions when these things come up about their pets, and we never even had to worry about that. It allowed us to just focus on doing the best thing for our pet, and taking care of him. My vet told us we were lucky to have Nationwide, and that it’s the best insurance he’s seen for pets. I posted on FB about the wonderful experience we had, and since then a friend reached out to ask some questions and ultimately sign her puppy up with Nationwide! Thank you!
Insurer: Nationwide
By: Jessica
Thank you Nationwide
I am so thankful for Nationwide. I can't imagine what we would have done without it. The service and support is wonderful. Our Meeko is getting better thanks to you. I absolutely love the vet line as well
Insurer: Nationwide
By: Yvette
The best insurance out there
I adopted a retired working dog almost 2 years ago, I looked into pet insurance which I had never gotten before on any of my previous animals, and boy am I glad that I did. 6 months after adopting Quimby, he became very ill, diagnostic tests alone cost a fortune, and with the surgery and hospital stay the bill was a little over $10,000 luckily Embrace and the hospital I took Quimby to were able to come to an agreement so they the hospital could direct bill Embrace, the entire bill was covered with no hassle, I only had to pay a fraction of the bill. Fast forward to a year later and Quimby has another issue where he needs surgery, another $10,000 and it was covered no hassle. This pet insurance company is the absolute best, and the best decision I have made reguarding the care of my dog, I will never go without paying for pet insurance!
Insurer: Embrace
By: Monica