Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Good service.
We been with Pet Insurance for a few years and have had good prompt service.
Insurer: Nationwide
By: Georgia
Claims Made Easy
This is my first experience with pet insurance and I couldn't be more satisfied. My auto insurance/banking company recommended Embrace and the entire process, from the moment I decided to get a policy until I filed my first claim, was extremely easy. I went on their website, but had several questions and felt more comfortable speaking with a person so I called the number and actually spoke to a person. They were friendly, knowledgable and extremely helpful. They walked me through choosing a policy that best fit my needs. It was refreshing to call an insurance company and actually get to speak to a person instead of navigating my way through a labyrinth of automated prompts. At the time that I'm writing this review my German Shepherd/Mastiff puppy is just shy of 9 months old. She has great coverage, which almost rivals my own healthcare. I opted to add the Wellness Plan, reimburses policy holders for vaccinations, medications and much more. It's extremely comforting to know that my dog has such great coverage not just for everyday/preventative issues, but in the event of an accident as well. The claims process is so simple. Just bring a claim form with you to your vet, have them fill it out, and email, fax, or mail the claim form and a copy of the itemized invoice and you will have a fast response and reimbursement usually within days. I cannot stress how easy Embrace makes everything from start to finish. I highly recommend Embrace Pet Insurance to anyone with a pet, whether you have a new puppy/kitten, an elderly rescue, or other type of animal if coverage is available. It's nice to have the peace of mind knowing that you're pet will be taken care of.
Insurer: Embrace
By: Ryan
Nationwide is doing a great job, when calling customer service everyone has been excellent!!
Nationwide is great!!!! Never an issue and very responsive, money very well spent!!
Insurer: Nationwide
By: Tom
Awsome company, Everyone is super nice, Insurance is a great investment for your pet.
A friend of mine told me about ASPCA insurance when I was given my puppy. I signed up and they have been super nice to me, answering my questions, helping me with paperwork etc. I would recommend them to any pet owner.
Insurer: ASPCA
By: Carole
Trupanion is hands down the best
I have owned 4 dogs and have dealt with multiple pet insurance companies. Trupanion is hands down the best. I always know upfront what we can expect back for a claim and everything is straight forward. Not having a cap placed on a health condition has been a godsend!
Insurer: Trupanion
By: Susan
In the middle of a crisis there were no bad surprises.
In the middle of a crisis there were no bad surprises. My call was handled with such respect and empathy. Within hours I had approval for cancer treatment. I would recommend Trupanion 100%. Thank you!!!
Insurer: Trupanion
By: Mary
Everyone has been so pleasant
Everyone has been so pleasant to speak with and incredibly helpful while my dog has been going through a long period of gastro issues.
Insurer: Trupanion
By: Randy
Highly recommend
I have never given a testimonial before but my experience with Trupanion was so unexpectedly supportive and exemplary I can highly recommend it
Insurer: Trupanion
By: Colleen
I LOVE Trupanion
I LOVE Trupanion and always recommend it highly to everyone. The peace of mind is priceless- but Trupanion's customer service and prompt payment is amazing!!!thank you Trupanion!
Insurer: Trupanion
By: Didi
Thank you Trupanion!
I put in my claims and got an automatic email that Trupanion received my claims. It took about a week for Trupanion to accept the claims and again I got an email stating that the money will be reimbursed in 5-7 days. It took less than 3 weeks for Trupanion to review my claims and reimburse the 90% back into my checking account. The total amount I spent on my dog for surgery including deductible was less than $2500, which is better than $8,000 +. I am so happy with their customer service. Putting in this claim was a breeze because the representative on the phone answered all of my questions. thank you Trupanion!
Insurer: Trupanion
By: Alice