Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Worst pet insurance I've EVER had - AVOID
We have had pet insurance for 15 years for our pets and have never experience the pathetic treatment we received from Healthy Paws, I am disgusted. Our 7yo Jack Russell somehow developed an abscess in her jaw, possibly from an injury we just don't know. As a result she underwent surgery to remove four teeth due to the abscess. Healthy Paws covered nothing. Most plans do not cover dental cleanings or prophylaxis, and I understand that, this was NOT the case. Had the dental problem came from an injury it is covered, however, I have no idea how this happened, it could very well have been an injury that caused the abscess. I finally found out of the denial almost a month after submission of claim. I would never ever recommend this company. Heading to Nationwide Pet Insurance as advised by my Vets staff.
Insurer: Healthy Paws
By: Bruce
Great experience
Embrace made it possible for us to get our dog the care she needed to save her life during the holiday season. We had no problems with submitting claims or getting approval. Nothing we've submitted has ever been denied and the process is incredibly quick and easy. Thanks Embrace!
Insurer: Embrace
By: Stepfanie
Quick easy no hassle service
My dog Cooper had and issue which required multiple visits to Tufts. When all associated procedures and visits were completed I submitted the paperwork required and received checks in approximately 10 days. All went smooth and hassle free. My dog had a problem once before and the process went just as smooth. I appreciate their smooth and friendly service.
Insurer: Embrace
By: Norrell
Fast and easy
My bully has has his share of problems but embrace has been there the whole way. The process couldn’t be any easier! I have never had a problem with them.
Insurer: Embrace
By: Laura
Promptness in responding to payment.
Promptness in responding to payment.
Insurer: Trupanion
By: Galen
Excellent service
Excellent service, very prompt on emails/ claim status.
Insurer: Trupanion Canada
By: Dereth
Great customer service!
Great customer service!
Insurer: Trupanion Canada
By: Anthony
Great
I cannot day enough good things about Trupanion. Everyone is always very helpful and extremely friendly in such a genuine way. Keep up the great work!
Insurer: Trupanion Canada
By: Deanna
Excellent service
I have always had excellent service from Trupanion. There was only one area of care we disagreed on....our late Oscar had a condition which he survived (other dogs didn't) but it affected his nails for life - they all fell off and grew back (extremely painful condition that is 100 letters long) but when they grew back some came in backwards and were very brittle and split easily so our groomer did not feel comfortable trimming them so I had to have the vet do it for 30.00 per time....I understand your nail trimming policy and totally agree its a grooming issues EXCEPT when something interferes with normal grooming practices such as this. I believe an exception should have been made. Anyways he passed away from cancer probably brought on from that condition as well but alas he is gone and part of my heart with him.
Insurer: Trupanion Canada
By: Jan
Impressed with efficiency
I have been so impressed with the efficiency, the warmth and the care that all of your staff exhibit. One of our dogs requires expensive life long medication that exceeds his monthly premium and yet there has never been any issue with claims. I recommend Trupanion to any pet owner.
Insurer: Trupanion Canada
By: Patricia