Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Better Than Pricey Human Insurance
I signed up with Healthy Paws just one month after adopting my dog, Lilly, in 2012. We have remained customers ever since. Healthy Paws has been there for emergencies and prolonged illnesses - and every step of the way they have been nothing but supportive and efficient. Submitting claims is simple and payment arrives within 2 weeks (usually less than one week). The few times I've called with questions, the customer care team not only answers knowledgeably but they also take the time to share genuine concern about Lilly's recovery process. The added pet owner signature for each customer care rep sharing his/her special pet is an added bonus. If only my health insurance could be as great as Lilly's!
Insurer: Healthy Paws
By: Erin
Happy client
I’m pleased with the service we receive from Nationwide and your representatives are very professional.
Insurer: Nationwide
By: Allison
Always have a great experience
Always have a great experience with Trupanion. I recommend it to everyone I know and the reason why I have 5 plans
Insurer: Trupanion
By: Lisa
All claims are going in smoothly.
All claims are going in smoothly. The process is fantastic. I have help when I have called. thank you Trupanion!
Insurer: Trupanion
By: Gretchen
Fast and friendly
Fast, friendly, and easy customer service
Insurer: Trupanion
By: Kristy
Great customer service
polite and informative
Insurer: Trupanion
By: Janet
Online claims processing is easy.
I took my pet Aussi to the vet to check her recent urine leakage issue. I was concern for her health as well as the vet bill. I'm glad I have Pets Best insurance to cover partial billing, which help tremendously. The online claim submission was an easy process and the entire open to close claim process went smooth and painless. Thank you, Pets Best!!
Insurer: Pets Best
By: Amy
Great service all the way around!
Again, I was completely surprised at how well my claim was processed. The submission was easy, the response in communication was great and the turn around time of pay-out was within a week. Great service all the way around! Thank you!
Insurer: Pets Best
By: Caroline
More than satisfied with Pets Best.
These were the final claims before my pet died of cancer. She came to us as a stray and she was insured by Pets Best for nearly the entire 11 years that I had her. Because of the many health problems that surfaced after I insured her, I think Pets Best probably lost money on us over the time she was insured. However, they never denied a covered claim nor did they cancel our insurance which surprised me. I am currently without any pets, but if I ever get another one, I will apply for Pets Best coverage. I have been more than satisfied with this company and with every customer service representative who has helped me over the years because, despite the notice that our conversations were being recorded, their reps always acted like they were working for me instead of the company.
Insurer: Pets Best
By: Ann